CrawlJobs Logo
BrainWorks Logo BrainWorks · Sales

Senior Warehouse Customer Relationship Manager

United States, Miami · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

The Senior Customer Relationship Manager is responsible for leading strategic client engagement within a warehousing environment, ensuring exceptional service delivery and operational excellence. This role maintains full ownership of customer satisfaction by overseeing day-to-day service performance, coordinating warehouse and inventory-related activities, and aligning operations with client expectations. The position plays a key role in fostering strong client relationships, ensuring inventory accuracy, and driving continuous improvement by creating efficiencies across warehouse operations and client support functions. The role also requires a working knowledge of Foreign-Trade Zone (FTZ) operations as they relate to inventory control, compliance, and warehouse processes, as well as knowledge of warehouse compliance standards for food-grade and hazardous materials.

Job Responsibility

  • Act as the primary point of contact for key customers, ensuring consistent, high-quality service, proactive communication, and responsive client support
  • Build long-term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly
  • Provide day-to-day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner
  • Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements
  • Manage escalations, coordinate across departments, and ensure timely resolution of customer issues
  • Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience
  • Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness
  • Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records
  • Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy
  • Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions
  • Ensure proper handling, storage conditions, and product integrity in accordance with customer requirements
  • Develop, document, and maintain client-specific Standard Operating Procedures (SOPs) to ensure consistent execution of warehouse processes and alignment with customer requirements
  • Train and support warehouse staff on client-specific SOPs, ensuring adherence and continuous improvement
  • Apply working knowledge of FTZ operations to support compliant inventory tracking, segregation, and reporting within the warehouse environment
  • Partner with internal teams to ensure warehouse processes align with FTZ requirements, including inventory control procedures and audit readiness
  • Ensure compliance with applicable warehouse regulations and standards, including those related to food-grade storage, sanitation, safety, and hazardous material handling and segregation
  • Promote adherence to safety protocols and regulatory requirements to maintain a compliant and secure warehouse environment
  • Identify, develop, and implement process improvements to create efficiencies, streamline workflows, and enhance overall warehouse and customer service performance
  • Continuously evaluate operational processes and recommend solutions to reduce errors, improve turnaround times, and optimize resource utilization
  • Maintain accurate records of customer interactions, inventory status, service requests, and operational activities
  • Provide customers with regular updates on inventory status, stock levels, order progress, and service performance metrics
  • Monitor service performance and ensure adherence to customer-specific requirements and service level agreements (SLAs)
  • Support internal audits and ensure compliance with company policies, safety standards, and operational procedures
  • Track and report key performance indicators (KPIs) related to inventory accuracy, order accuracy, service quality, and overall operational efficiency
  • Other related duties as needed

Requirements

  • 5+ years of experience in warehouse customer service, account management, or 3PL operations
  • Strong knowledge of warehouse operations, including inventory control, order fulfillment, and client support
  • Working knowledge of FTZ operations and warehouse compliance, including food-grade and hazardous material requirements
  • Experience developing and implementing client-specific SOPs
  • Proven ability to collaborate with warehouse teams to ensure order accuracy and service excellence
  • Strong communication, organizational, and client management skills
  • Proficient in Excel, WMS, ERP, and CRM systems
  • Analytical, detail-oriented, and focused on process improvement and efficiency
  • Account Management experience: 5+years (Required)
  • Minimum of an associate degree (Required)
  • Experience working in a 3PL Warehouse (Preferred)
BrainWorks - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Warehouse Customer Relationship Manager

8 matching positions

Senior Manager, Warehouse Enablement

We are seeking a senior, highly credible operator to serve as the embedded execu...
Location
Location
United States , Denver, Colorado
Salary
Salary:
120000.00 - 150000.00 USD / Year
archiveresale.com Logo
Archive
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in logistics, marketplace ops, supply chain, or warehouse systems
  • Experience working directly with 3PLs, floor operations, and WMS tools
  • Strong Experience working with, implementing, and improving software products
  • Clear communicator with engineers, non-technical stakeholders, partners, and customers
  • Experience scaling systems and process to allow for many stakeholders to stay up to date efficiently
  • Ability to independently identify technical issues and interpret data discrepancies to drive resolution.
  • Proven ability to work directly with external customers, acting as an expert advisor to guide customers down the path to business value
  • Ability to thrive in a fast-paced, entrepreneurial environment, with comfort operating amid ambiguity, shifting priorities, and evolving processes.
  • Willingness to walk the floor / be hands on in order to fully understand what is happening across each of our customers and to fully support our 3PLs needs
  • Willingness to be highly on-site in Denver and travel regularly across our network
Job Responsibility
Job Responsibility
  • Be the execution bridge between warehouse & customers on the ground at our warehouses.
  • Create scaleable systems and process to work across many points of contact at our customers, Archive, and our 3PL partners.
  • Diagnose a range of issues including WMS usage gaps, data integrity issues, workflow mismatches, and systemic process friction.
  • Partner with Head of Resale Ops to enhance, deliver, and maintain our 3PL software offerings
  • Attend customer facing calls as an advisor/escalation point to help customers get the most out of our 3PL relationships.
  • Support customer and prospect visits to 3PLs.
  • Creation and ownership of customer facing scorecard focused on operational and commercial success.
  • Work closely with Growth and Implementation teams to make proactive inventory recommendations, unblock issues, and prioritize 3PL resourcing across our customers.
  • Be the voice of 3PL stakeholder - Serve as the real-world feedback loop between production warehouses and Engineering/Product - Translate warehouse reality into actionable product requests.
  • Support 3PL partners to reduce performance bottlenecks and process breakdowns.
What we offer
What we offer
  • Offers Equity
  • full benefits package including employee and dependent healthcare and 401(k) enrollment
  • Fulltime
Read More
Arrow Right

Senior Warehouse Supervisor

Daily operations of the warehouse, ensuring the efficient receipt, storage, and ...
Location
Location
Egypt , 6th of October Industrial Zone
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in logistics, supply chain management, business administration, or a related field
  • 3-5 years of experience in warehouse operations or logistics management
  • Previous supervisory or leadership experience in a warehouse environment
  • Strong knowledge of inventory management principles and practices
  • Familiarity with warehouse management systems (WMS) and logistics software
  • Experience in developing and implementing standard operating procedures (SOPs)
Job Responsibility
Job Responsibility
  • Develop and maintain an effective relationship with existing customers
  • Communicate and coordinate with internal and external parties to ensure timely action to the customer
  • Monitor operations team members to ensure that the full both of inbound & outbound cycles are done in using safe practices
  • Manage schedule and shifts of all the team members to ensure the availability of adequate staffing
  • Prepare and control inbound & outbound performance analysis for the warehouse staff
  • Insure KPIs are met for both of IN and OUT shipments
  • Assist ad hoc project as assigned
  • Oversee the receipt, storage, and distribution of products, materials, and equipment
  • Conduct regular inventory audits and reconciliations
  • Implement and maintain inventory control systems to track and manage stock levels
Read More
Arrow Right

Senior Manager- Operations

This role manages the warehouse operations within an assigned Distribution Cente...
Location
Location
United States , Newburgh
Salary
Salary:
88700.00 - 126940.00 USD / Year
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education
  • Normally requires a minimum of three (3) to five (5) years directly related and progressively responsible experience
  • Must be relocatable to meet needs of the business
  • Working knowledge of automated warehouse operating system
  • Ability to communicate effectively both orally and in writing
  • Good analytical and mathematical skills
  • Strong interpersonal and leadership skills
  • Strong organizational skills
  • attention to detail
  • Ability to meet deadlines
Job Responsibility
Job Responsibility
  • Promote and lead with Cencora's purpose and guiding principles and develop a culture of inclusion, equity, and diversity in the DC
  • Enable and focus on talent development and succession planning in the DC and network wide
  • Directs all activities associated with the successful warehouse operations in the Distribution Center
  • ensures efficient working operation of automated warehouse systems and processes with a heavy focus on outbound operations
  • Leads a Team of Warehouse Managers to prioritize projects and initiatives through collaboration, operates with a sense of urgency, proactively solves problems and drives performance improvements and standardization
  • Responsible for managing the process of order filling and outbound shipping, receiving and stocking
  • Manage the operational clock with efficient use of labor and hours worked
  • Supports compliance with all appropriate policies, procedures, safety rules and DEA regulations
  • maintains and coordinates all areas of security
  • Monitors performance and productivity measures in the facility and is a change agent for the purpose of maximizing earnings and reducing expenses and driving quality in the facility
What we offer
What we offer
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families which may include backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • Fulltime
Read More
Arrow Right

IT Business Relationship Manager

The IT Business Relationship Manager (BRM) for Land n Sea parts and accessories ...
Location
Location
United States , Pompano Beach
Salary
Salary:
118400.00 - 174000.00 USD / Year
herbrucks.com Logo
Herbruck Poultry Ranch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
  • advanced degree preferred
  • 7+ years of experience in IT roles with progressive responsibility
  • at least 3 years in business relationship management, business analysis, or similar client-facing positions
  • Demonstrated experience in B2B business environments, preferably in distribution, wholesale, or supply chain industries
  • Experience with multi-warehouse distribution operations and associated technologies (WMS, TMS, ERP)
  • Proven track record of successfully delivering complex IT projects in operational business environments
  • Strong understanding of enterprise systems including ERP platforms (Oracle, Microsoft Dynamics, or similar), warehouse management systems, and ecommerce solutions
  • Familiarity with integration technologies, APIs, EDI, and data exchange protocols common in distribution networks
  • Knowledge of supply chain management concepts, inventory optimization, and order fulfillment processes
Job Responsibility
Job Responsibility
  • Serve as the primary IT contact for Land n Sea leadership, establishing trusted advisor relationships with executive stakeholders and department heads
  • Participate in business planning sessions to understand strategic priorities, challenges, and growth initiatives
  • Translate business requirements into actionable IT strategies and solution roadmaps
  • Present technology recommendations, project updates, and performance metrics to leadership teams
  • Partner with the Mercury functional specific BRMs to ensure solution alignment and prioritization
  • Develop and maintain a comprehensive IT roadmap aligned with business unit objectives and company-wide technology standards
  • Identify opportunities to leverage technology for competitive advantage in B2B ecommerce, inventory management, and distribution operations
  • Partner with Enterprise IT leadership to align solutions and prioritize investments
  • Partner with the Enterprise Digital Delivery team to drive the optimization of B2B ecommerce platform to enhance customer self-service capabilities
  • Collaborate with business teams to improve online ordering experiences, catalog management, pricing engines, and customer portal functionality
What we offer
What we offer
  • medical
  • dental
  • vision
  • paid vacation
  • 401k (up to 4% match)
  • Health Savings Account (with company contribution)
  • well-being program
  • product purchase discounts
  • annual discretionary bonus
  • Fulltime
Read More
Arrow Right

Senior Manager of Returnable Packaging Supply Chain

The purpose of this role will be to ensure that all returnable packaging goods w...
Location
Location
United States , Wilton
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years’ experience in managing global supply chain network, overseeing logistics and supply chain operations including managing 3PLs
  • Experience in internal and external warehouse and transportation management working with logistics providers
  • Experience creating Capex investment proposals to present and secure buy in from senior global leadership
  • Experience managing a global returnable packaging program, including operational and strategic leadership
  • Experience in cost control, budgeting and reporting
  • Experience using SAP for inventory management and warehousing processes
  • Experience with complex supply chains with strong engineering focus
  • Experience with Project Management & Process Standardization
  • Experience working in matrix organization with regional and global responsibilities
  • Background within the Semiconductor industry is preferred
Job Responsibility
Job Responsibility
  • Management and oversight of ASML’s Capital and Opex spending associated with returnable packaging. Reviewing and approving investment proposals for returnable packaging and reconciling to the annual planning process
  • Accountable for local 3PL relationships, supporting in negotiations for service contracts in close collaboration with global headquarters in Netherlands including master service level agreement, including service and cost metrics
  • Leading cross functional stakeholder and supplier communications, to drive availability and visibility of pool size, measure performance, and reduce cost. Proactively sharing demand and supply plans
  • Establish daily / weekly process which seamlessly support business workflow
  • Manage escalation process ensuring business continuity relating to availability of returnable packaging materials
  • Plan and manage the Capex and Opex budgets for the short (1 year) and medium (3 year) time horizons
  • Manage the packaging team of 3 people to ASML performance standards
  • Fulltime
Read More
Arrow Right

Warehouse & Distribution Manager

Are you an experienced Warehouse & Distribution Manager who thrives on optimisin...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
argentaglobal.com Logo
Argenta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years’ experience leading a significant Warehouse and Distribution operation, preferably in a pharmaceutical or related manufacturing industry with cGMP capability
  • Understanding and experience of the Health & Safety at Work Act 2015
  • Outstanding front line leadership skills, showcasing ability to grow and develop team culture and team members
  • Excellent customer service, ability to go above and beyond to exceed expectations
  • Strong inventory management experience to ensure stock consumed and recorded in rotation with minimal obsolescence
  • Significant experience coordinating international logistics including hazardous and high value materials
  • Strong commercial acumen to develop and implement high quality business cases
  • Highly collaborative, team player, with an ability to engage and influence at senior levels
  • High energy, resilience and commitment to company values
  • Drive accountability and responsibility for performance of teams
Job Responsibility
Job Responsibility
  • Lead the teams responsible for warehouse and distribution operations, including the dispensing of pharmaceutical materials for production
  • Focus on developing team capability while ensuring GMP and HSE compliance, meeting operational performance targets, and delivering excellent service standards to our customers
  • Maintain and improve safety and compliance standards
  • Continuously strengthen team culture around shared goals and behaviours
  • Ensure high levels of inventory accuracy and On-Time-In-Full (OTIF) delivery performance
  • Strong stakeholder management, balancing the day-to-day supply priorities of our manufacturing facility with outbound customer shipments, ensuring materials and finished goods flow efficiently across the operation
  • Leading end-to-end warehouse and distribution operations, from inbound receipt through storage, dispensing, and outbound distribution
  • Ensuring full compliance with GMP, HSE, and MPI / Transitional Facility Operator (TFO) regulatory requirements
  • Maintaining inventory accuracy, traceability, and stock integrity across raw materials, packaging, and finished goods
  • Driving improvements in DIFOT (Delivery In Full On Time) and operational performance
What we offer
What we offer
  • Competitive salary
  • Comprehensive insurance cover
  • Access to EAP support
  • Fresh fruit every week
  • Regular on-site events that bring people together
  • Fulltime
Read More
Arrow Right

Senior Operations Manager

This role manages the warehouse operations within an assigned Distribution Cente...
Location
Location
United States , Buford
Salary
Salary:
Not provided
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education
  • Normally requires a minimum of three (3) to five (5) years directly related and progressively responsible experience
  • Working knowledge of automated warehouse operating system
  • Ability to communicate effectively both orally and in writing
  • Good analytical and mathematical skills
  • Strong interpersonal and leadership skills
  • Strong organizational skills
  • attention to detail
  • Ability to meet deadlines
  • Good decision-making skills
Job Responsibility
Job Responsibility
  • Manage the warehouse operations within an assigned Distribution Center
  • Responsible for planning, coordinating, and managing warehouse operations
  • Promote and lead with AB’s purpose and guiding principles and develop a culture of inclusion, equity, and diversity in the DC
  • Enable and focus on talent development and succession planning in the DC and network wide
  • Directs all activities associated with the successful warehouse operations in the Distribution Center
  • ensures efficient working operation of automated warehouse systems and processes with a heavy focus on outbound operations
  • Leads a Team of Warehouse Managers to prioritize projects and initiatives through collaboration, operates with a sense of urgency, proactively solves problems and drives performance improvements and standardization
  • Responsible for managing the process of order filling and outbound shipping, receiving and stocking
  • Manage the operational clock with efficient use of labor and hours worked
  • Supports compliance with all appropriate policies, procedures, safety rules and DEA regulations
What we offer
What we offer
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
  • Fulltime
Read More
Arrow Right

Senior Supply Chain Manager

Purpose of the Job: Contract & 3PL Management; Operational Leadership; SLA, KPI ...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8–10 years’ experience in logistics, supply chain, warehouse operations, or 3PL environment at management level
  • Proven experience managing customer contracts and presenting business solutions to senior stakeholders
  • Degree or studies in Logistics / Supply Chain (preferred)
  • Valid Code 08 driver’s license, own reliable transport, and willingness to travel nationally
Job Responsibility
Job Responsibility
  • Oversee end‑to‑end execution of all logistics contracts
  • Manage relationships with 3PL partners
  • Drive profitability of contracted operations
  • Support contract amendments, renewals, and expansion opportunities
  • Provide national support to warehouse teams
  • Lead WMS implementation, optimization, and ongoing project management
  • Drive best‑practice SOP implementation and continuous improvement
  • Oversee inventory accuracy, stock controls, and end‑to‑end process flow optimization
  • Own SLA and KPI delivery
  • Monitor operational outputs and report on site performance
Read More
Arrow Right