Senior Virtual Desktop Engineer

• Provide Level 3 operational support for Azure Virtual Desktop, Microsoft Dev Box, Windows 365, and Citrix Virtual Apps & Desktops environments
• Manage and optimize host pools, images, policies, user assignments, session hosts, and capacity planning across VDI platforms
• Develop and enhance cloud-based virtual desktop solutions to improve scalability, resilience, and user experience
• Troubleshoot complex VDI-related issues, including connectivity, authentication, performance, profiles, printing, and application delivery, working closely with Service Desk and Level 2 Operational Support teams
• Deploy and maintain golden images, application packages, OS updates, and security patches while minimizing user disruption
• Automate VDI administration tasks using PowerShell, Azure Automation, Citrix scripting tools, and other automation platforms
• Collaborate with Cyber Security teams to implement secure access controls, Conditional Access, MFA, and endpoint protection policies
• Coordinate and collaborate with 3rd party vendors to resolve complex issues and improve platform stability
• Manage and optimize Nerdio Manager for Enterprise to automate Azure Virtual Desktop operations, including host pool scaling, image management, cost optimization, patching, and simplified administration of the virtual desktop environment
• Work with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, or similar tools to proactively identify performance issues and improve user experience
• Support migrations and modernization initiatives, including transition from legacy Citrix platforms to Microsoft cloud-based virtual desktop solutions
• Support the integration between VDI platforms and ServiceNow, ensuring accurate CI data, request automation, and lifecycle tracking
• Maintain technical documentation, standard operating procedures, and knowledge base articles

• Bachelor's degree in Computer Science, Information Technology, or related field
• 7+ years of experience in Virtual Desktop Infrastructure, End User Computing, or Workplace Platform Engineering
• Strong expertise in Azure Virtual Desktop (AVD), Windows 365, Microsoft Dev Box, and Citrix environments
• Strong expertise with Nerdio Manager for Enterprise, including host pool automation, autoscaling, image management, patching, and Azure cost optimization
• Strong knowledge of Windows multi-session environments, image lifecycle management, host pool sizing, and performance tuning
• Experience with FSLogix profile management, login optimization, and user session performance troubleshooting
• Hands-on experience with PowerShell scripting, Azure Automation, and infrastructure automation for VDI administration
• Strong understanding of Microsoft Azure services relevant to VDI, including networking, storage, identity, monitoring, and cost management
• Solid knowledge of Active Directory / Entra ID, Group Policy, Conditional Access, and identity management concepts
• Understanding security best practices for virtual desktop platforms, including MFA, privileged access, hardening standards, and vulnerability remediation
• Experience supporting migrations or modernization programs from legacy Citrix / on-prem VDI to cloud-based virtual desktop services
• Experience working in an Agile / SAFe environment and contributing to continuous improvement initiatives
• Strong analytical and problem-solving skills, with the ability to work independently in complex enterprise environments
• Excellent communication skills with both technical and non-technical stakeholders
• Fluent in written and verbal English

Familiarity with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, and ServiceNow is a strong advantage

• Coaching and mentoring programs
• Development opportunities
• Equal opportunity employer
• Learning programs
• Work with iconic brands
• Volunteering Opportunities
• Wellbeing program