Senior Video Editor Job at Intercom (Dublin)

Senior Video Editor

Intercom

Location:
Ireland , Dublin

Category:
Media

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re hiring an Editor/Videographer to help shape how the world sees Fin, Intercom’s AI Customer Agent. As video becomes central to Intercom’s Mindshare strategy, this role will play a key part in scaling the quality and velocity of the stories we publish across Advocacy, Product Marketing, Product, and Events. You’ll bring Fin to life through modern product and customer marketing stories, demos, explainers, event coverage, social clips and demand gen content. You’ll collaborate with cross-functional partners to turn complex ideas into simple, human, visual stories that resonate with the audiences shaping the future of AI-powered customer experience.

Job Responsibility:

Capture, edit and creatively craft customer stories, demos, explainers, event footage, social clips and demand gen content, delivering clarity, quality, and strong narrative flow
Set up multi-camera studio shoots including camera operation, teleprompter, lighting, and audio to capture clean, reliable footage
Film interviews and capture B-roll on location in client offices and at events, adapting quickly to different environments and setups
Deliver polished edits in multiple aspect ratios (16:9, 1:1, 9:16), optimised for each platform’s requirements
Repurpose longer video and non-video content into engaging video assets, using strong editorial judgment to identify the most compelling moments
Ensure edits reflect Intercom’s visual style and brand standards, utilising and adhering to a visual system created by our Intercom Creative Studio team
Apply platform-native and audience informed storytelling principles (hooks, pacing, structure, early clarity)
Experiment with new formats and AI-assisted workflows to help evolve our storytelling and contribute to a culture of continuous creative improvement

Requirements:

Excellent editing skills with a strong sense of pacing, structure, narrative clarity, and social-first storytelling
Proficiency in Adobe Premiere Pro, with openness to leveraging new editing tools such as Descript where they add value
Confident camera operation using mirrorless or DSLR cameras in both studio and on-location environments
A refined creative sensibility with strong visual taste and an instinct for what makes a moment engaging
Strong sense of rhythm and musicality, able to select music that enhances tone, emotion, and narrative flow
Solid audio recording ability including mic setup and monitoring
Ability to perform audio post-production work in Adobe Audition or similar
Basic After Effects skills for updating templates and incorporating motion into edits
Highly organised with strong file-management discipline including clean project structures, version control, and reliable backups
Proficient using Frame.io for video review and feedback
Able to self-manage day-to-day work while collaborating closely with the wider video team
Confident collaborating with cross-functional partners across Advocacy, Product Marketing, Product, and Events
An avid curiosity for new technologies, particularly judicious use of AI in the creative process

Nice to have:

Experience running live-stream productions using an ATEM switcher workflow or similar
Basic colour grading in Premiere or DaVinci Resolve
Working knowledge of Riverside or similar for remote and async recordings

What we offer:

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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