Job Description
Under the direction of the President, the Senior Vice President (SVP), Account Services, helps to lead the strategic direction of Synchrony Healthcare Communications, Inc. This individual is responsible for developing and executing strategies to grow corporate revenue to meet and exceed corporate objectives, including client identification, development, satisfaction, and retention. The SVP leads and personally participates in business development opportunities and initiatives required to increase revenue to meet and surpass company goals, including managing the development and implementation of a new proactive business development plan. The SVP has direct responsibility for the Account Services department. The Account Services team is responsible for client identification, development, satisfaction, and retention; the SVP leads this team in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients. In addition, the Account Services team is responsible for leading client teams and internal cross-functional core teams in proactive strategic and tactical planning and execution, as well as the design, development, and execution of innovative pharmaceutical communications, programs and initiatives. The SVP is required to personally understand client challenges and lead internal and external teams to conceptualize, design, and deliver novel solutions to client needs in a manner that is consistent with the values and reputation of Synchrony. The SVP also has primary responsibility for assigned departmental personnel, including employee recruitment, mentorship, and retention. Accountabilities include developing, maintaining, and meeting or surpassing forecasts; client development, relationships, and satisfaction; team leadership; new business development; and the overall strategy, development, and execution of assigned departments.
