Senior Vice President - Control Automation Lead

• Define, champion, and execute the strategic vision and roadmap for the offshore Control Automation engagement, ensuring alignment with Citi's global automation and risk management objectives
• Responsible for end-to-end delivery of control automation projects, overseeing the entire Control Automation life cycle from requirement management to implementation with focus on quality and speed to market
• Drive insourcing of work from vendors and contribute to cost optimization and knowledge retention
• Oversee the entire portfolio of offshore control automation programs and projects, ensuring successful delivery, adherence to financial targets, and maximization of value across diverse business functions
• Cultivate and maintain robust relationships with senior executives across business, risk, audit, and technology functions, acting as the primary point of contact for the offshore engagement
• Drive seamless collaboration and integration between offshore teams and global stakeholders, ensuring effective knowledge transfer, shared best practices, and consistent application of automation standards
• Lead, mentor, and develop a large, multi-disciplinary team of control automation professionals, fostering a culture of innovation, continuous improvement, high performance, and talent retention within the offshore center
• Spearhead the evaluation, adoption, and scaling of emerging technologies (e.g., advanced AI/ML, process mining, new automation platforms) to continuously enhance control automation capabilities and drive efficiency
• Establish and enforce robust operational governance frameworks, ensuring optimal process efficiency, adherence to quality standards, compliance with regulatory requirements, and effective risk management for all offshore automation activities
• Provide executive oversight on the architectural design and scalability of automation solutions, ensuring they are robust, reusable, and capable of addressing complex enterprise-wide control challenges
• Strategically plan and allocate resources across the offshore engagement to optimize delivery, manage capacity, and support long-term growth and capabilities development
• Ensure all automation efforts contribute to strengthening Citi's control environment, proactively identify control gaps, and provide data-driven evidence for audit completion, upholding the highest standards of integrity and compliance
• Establish key performance indicators (KPIs) and metrics for the offshore engagement, regularly reporting on progress, value realization, and strategic impact to senior leadership
• Drive continuous improvement in automation development, deployment, and maintenance processes, leveraging industry best practices and lessons learned

• Master's degree in Information Technology, Information Systems, Computer Applications, Engineering, or a related quantitative field from a premier institution
• 15+ years of progressive experience in technology, automation, or risk & control domains, with at least 8-10 years in a senior leadership role managing large, complex offshore engagements or global programs
• Experience in a global financial services organization in the Risk & Control areas
• Proven track record of successfully delivering large-scale automation initiatives with significant business impact
• Extensive experience with modern control automation tools and platforms (e.g., Appian, Xceptor, Tableau, UiPath, Automation Anywhere)
• Deep understanding of banking products, financial regulations, risk management frameworks (e.g., MCA, Inherent Risk), and audit processes
• Exceptional leadership, communication, and interpersonal skills, with a demonstrated ability to influence and collaborate effectively with C-level executives and diverse global stakeholders
• Strong analytical and strategic thinking capabilities, with the ability to translate complex business problems into actionable automation strategies

• Familiarity with workflow management/automation tools
• Certifications in project management (e.g., PMP, PgMP) or agile methodologies (e.g., SAFe, CSM)
• Demonstrated ability to drive organizational change and foster a culture of innovation
• Experience in managing P&L or budget for a significant organizational unit or engagement

Top benefits offered to global workforce, designed to support well-being, growth and work-life balance