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Odin is building the investment infrastructure for the future of private markets. Our first product is a full-stack platform for launching and running private investment firms. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets.
Job Responsibility:
Own the end-to-end experience for customers across the full deal lifecycle
Be the primary respondent on inbound questions across support and legal/compliance tickets
Triage with judgement
Reduce ticket volume by going to the root cause
Support building the AI-first toolkit
Be the internal voice of the customer
Set the tone and standards for how Odin shows up to customers
Requirements:
At least 3 to 5 years of experience in customer-facing operational roles
Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
Calm and clear under pressure
Think in systems
Tool-first and AI-fluent
High conviction
High-ownership, low-ego team player
Can write really well
Want a startup, not a corporate
Nice to have:
Direct experience in finance, fintech, fund administration, investor relations or VC operations
What we offer:
Private health insurance (Vitality)
Paid sick leave including support for pregnancy loss and fertility treatments
Access to Spill for mental health support
£1,000 annual budget for health, therapy or fitness
Enhanced maternity, adoption, paternity and partner leave
4% employer contribution with salary sacrifice options
25 days annual leave
2 wellness days
Flexible bank holidays
Up to 6 weeks per year working from anywhere globally