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Senior Vendor Relations Specialist

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NTT DATA

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Location:
South Africa , Johannesburg

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Category:
Purchasing

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Vendor Relations Specialist at NTT DATA is a key role focused on managing vendor relationships and ensuring compliance with service level agreements. The ideal candidate will have a bachelor's degree in supply chain management or a related field, along with advanced experience in contract negotiation and stakeholder engagement. This position requires strong analytical skills and the ability to work in high-pressure environments. NTT DATA offers a hybrid working environment and values diversity and inclusion in the workplace.

Job Responsibility:

  • Respond to new or changed business needs and/or services and determine and define the requirement for new or updating existing vendor contracts
  • Negotiate service level agreements with vendors that meet business requirements
  • Agrees and signs the required contract with the vendor, ensuring conformance to strategy and process
  • Analyse vendor performance against contract and provide feedback to relevant stakeholders on performance delivery
  • Work with commercial and contract management team to process contract renewals, managing schedule of contract termination dates to meet renewal or termination process requirements
  • Agree points of interaction and escalation with the client and vendor, ensuring the continuous delivery of the service according to the SLA
  • Ensure that the scope of services offered by the vendor is delivered against and that the quality of service delivered is managed appropriately
  • Determines the impact of service improvements identified in relation to the vendor and documents and ensures the appropriate actions are implemented by the vendor
  • Obtain vendor programme requirements and provide information to business on the gaps and requirements to close these in order to maintain the chosen level of vendor accreditation
  • Monitor and analyse trends in company spending and inventory control in order to make recommendations for the future, and to identify areas for possible savings
  • Develop, establish, implement, and enforce supplier and outsourcer guidelines, obligations, and service level agreements to the organisation
  • Maintain a catalogue of preferred suppliers/vendors and develop performance metrics for each category of vendor
  • Performs any other related task as required

Requirements:

  • Bachelor's degree in supply chain management, marketing, business administration, or a related field
  • ITIL certification is preferable
  • Advanced demonstrated contract / supplier management experience preferably in a multi-national environment
  • Advanced stakeholder engagement experience
  • Advanced demonstrated understanding of the contract lifecycle management
  • Advanced experience managing expectations when balancing alternatives against business and financial constraints
  • Ability to establish strong relationships with internal stakeholders and external stakeholders
  • Excellent written and verbal communication skills
  • Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services
  • Advanced knowledge of accounting, finance, marketing, and logistics
  • Ability to work in high-pressure environments
  • Ability to manage urgent and complex tasks simultaneously
  • Advanced business acumen and commercial skills
  • Passionate, strong initiative, self-driven with commitment to succeed
  • Displays excellent persuasion and influencing ability
  • Detailed, meticulous and highly organized
  • Proactive in approach with excellent facilitation skills

Additional Information:

Job Posted:
January 26, 2026

Work Type:
Hybrid work
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