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The Senior Vendor Manager for Technical Services holds a critical role, leading the global governance and strategic oversight of the Technical Services Vendor Framework. This position is central to ensuring a strategically optimized and high-performing subcontractor resource pool through end-to-end vendor lifecycle management. This role is responsible for driving the transformation of Vendor Management into a proactive, business-enabling function, delivering data-driven insights, and partnering across the organization to guarantee that Technical Services has the necessary resources and capacity to meet both current and future business demands efficiently and at scale.
Job Responsibility:
Capacity Planning & Forecasting - Own the model output and collaborate with vendors to align the resourcing model with pipeline and backlog
Stakeholder Interlock - Collaborate with Technical Services Leaders, Project Managers and other stakeholders to ensure alignment on business model, vendor management strategies and address resource-related issues
Resource Optimization - Development and implement solutions focused on planning, forecasting resources needs and monitoring resources utilization
Vendor Management - Manage the North America and GSI Technical Services Vendors by putting in place governance structures to track vendor performance
Governance - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions
Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis
Process Improvements - continuously assess and provide recommendations for improvement to resource & vendor management processes, methodologies, and tools
Requirements:
Professional Services Vendor Mgt experience in a High Tech Software company
Experience in partnering & negotiating with Global System Integrators
Strong understanding of resource management principles and best practices
Excellent communication, interpersonal, and conflict resolution skills
Proficiency in PSA software and tools
Analytical & problem-solving skills, with the ability to make data-driven decisions
Ability to manage multiple projects and priorities simultaneously