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Builds, manages, and fosters relationships with key vendors providing highly complex and high value services and goods, including performance monitoring, feedback and direction, contract audit, and highly complex escalations.
Job Responsibility:
Builds, manages, and fosters relationships with key vendors providing highly complex and high value services and goods, including performance monitoring, feedback and direction, contract audit, and highly complex escalations
Manage vendor relationships and serve as the primary point of contact with major vendors providing highly complex and high value goods and services
Leading the due diligence and evaluation process for potential new vendors
Monitoring and auditing vendor performance, service level statistics and scorecards, compliance, contractual obligations, leading root cause analyses, providing vendors with feedback and direction, and developing and implementing remediation plans
Leading the team in responding to vendor requests for information
Serve as the highest-tier triage and resolution contact for escalated, highly complex, or sensitive service, administration, billing, exception requests, and communication issues
Guide cross-functional teams in evaluating performance and cost optimization opportunities
Serve as the primary SME liaison with sourcing team on complex RFP/RFI/RFQ processes, including reviewing and approving highly complex Statements of Work, contract amendments, renewals, and amendments in collaboration with legal partners and business stakeholders
Provide vendor management leadership with complex analyses on vendor performance, spend, and compliance results, insights, and recommendations
Develop, implement and provide SME oversight to vendor management policies, practices, procedures, tools and systems, documentation, and maintenance
Provide strategic input to vendor relationship management strategies
Provide training, mentorship and SME support to teammates in previous level vendor management teammates
Requirements:
Undergraduate degree in a business-related field, or equivalent combination of education and experience
Ability to manage complex, high-value vendor relationships and influence senior stakeholders
Expert knowledge of contract management, sourcing strategy, and vendor governance
Expert business acumen, judgment, discretion, and decision-making skills
Expert ability to manage multiple vendor relationships, and negotiate contractual terms
Excellent analytical and financial evaluation skills
Excellent acumen in vendor risk assessment and performance management practices
Advanced skill in developing and implementing process improvements and governance models
Excellent written, verbal and interpersonal communication skills, and relationship building skills
Ability to identify process improvements and implement practical solutions
Ability to thrive in a fast-paced environment with fluctuating priorities and deadlines
Proficiency with sourcing and contract management systems
Informal leadership skills, with the ability to mentor, train and provide SME support to team members in previous level roles
Criminal background check required
What we offer:
Comprehensive health coverage for you and your family, including Medical, Dental, Vision, HSA & FSA options, and term life insurance
Competitive compensation with a performance-based incentive program tied to clear goals and individual and/or company success
Invest in your future with our 100% company-funded Employee Stock Ownership Plan (ESOP), plus automatic enrollment in our 401(k)
Work–life balance that means something. Friday afternoons off year-round, generous paid time off, and paid holidays
Commit to your growth with paid development time, tuition reimbursement, and professional development opportunities across industry, individual, and leadership programs
Make an impact beyond the workplace through volunteer time off, and our company nonprofit matching gift program, supporting the causes that matter most to you
An ownership culture that inspires
join a connected, values-driven workplace where employees take accountability, support one another, and are empowered to do their best work—together shaping our future shared success