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In this role, you will work closely with our site reliability engineers, vehicle service technicians, and vehicle operators to support the third shift of Vehicle Operations (6 PM - 4 AM CST). You will be responsible for troubleshooting, diagnosing, and tracking all issues the autonomous vehicle fleet encounters while in the field.
Job Responsibility:
Provide technical support to vehicles that encounter software or hardware issues
Troubleshoot and perform general root cause analysis for common software and hardware faults across all quickly developing platforms
Collaborate with engineers, operations and product to improve product performance, drive down faults, and maximize test efficiency
Triage of vehicle issues providing data, analysis, and support to engineering teams to determine root cause and corrective actions
Creation of run books to facilitate standard and accelerated troubleshooting
Perform sensor calibrations, fleet upgrades, and new platform bring-up
Requirements:
2+ years of experience with the Linux Operating System in a support and troubleshooting capacity
Excellent problem solving and troubleshooting skills from inception through documentation and closure
Experience working with various complex hardware and software systems including lidar, radar, cameras, and computers
Detail oriented self starter with strong desire to learn new skills and the ability to work independently with minimal supervision
Strong communication skills with the ability to communicate across different teams, offices, and time zones
Ability to wear different hats and quickly multitask
Excellent documentation skills
Nice to have:
BS in Engineering, Computer Science, Physics, or related STEM field