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Senior Vehicle Damage Assessor

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Activate Group Limited

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Location:
United Kingdom , Hampton

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Category:
Quality Control

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Contract Type:
Not provided

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Salary:

55000.00 GBP / Year
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Job Description:

We're looking for a Senior Vehicle Damage Assessor to join the friendly, fast-paced team at our state-of-the-art Hampton body shop. Help deliver outstanding service/high-quality repairs for our customers, and in return you'll receive competitive pay and bonus, opportunities for progression and great benefits! Role overview: To manage and provide technical expertise to the site VDAs and customer care team, whilst working as a VDA delivering estimates for the cost of repair for damaged vehicles

Job Responsibility:

  • Lead and manage site VDAs and customer care team members, including technical guidance
  • Carry out visual inspections to identify any accidental damage caused to avoid uninsured loss damage costs
  • Estimate by considering the most economical repair method
  • Provide explanations of the repair procedure and process to team members and customers
  • Value vehicles at market value to determine the repairable economics
  • Review all open job cards (daily) and report any ongoing and recurrent work in progress problems, as well as ensuring all information on job cards is record accurately for invoicing
  • Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof
  • Estimate repairs required together with the time to be allowed, materials and parts required for repairs and explain work required, to customers and to insurance and other assessors in an efficient, pleasant, courteous and professional manner
  • Make efficient use of all modern estimating methods and work in line with approved times
  • Bring to customers’ attention any problems, faults and other issues that might impact on the performance and safety of their vehicles
  • Maintain awareness of incoming vehicles and flag any issues to the Workshop / Bodyshop Manager
  • Awareness of and compliance with Health & Safety requirements

Requirements:

  • ATA qualified (or equivalent)
  • Relevant experience as an estimator
  • Ability to qualify and quantify repairs required
  • Ability to negotiate effectively with third parties
  • Great customer service skills
  • Great verbal and written communication skills
  • Collaborative team member, with strong relationship building skills
  • Ability to create an estimate both manually and via company systems
  • Up to date technical knowledge and skills including SMART repairs
  • People management experience
What we offer:
  • 33 days holiday (including bank holidays)
  • Quarterly bonus scheme
  • Health Shield cash health plan for all
  • Annual pay review
  • Enhanced Maternity / Paternity / shared parental / adoption pay
  • Life assurance: three times basic salary
  • Free breakfast cereals and milk daily
  • Free fruit – every Monday
  • Free breakfasts sent to site every Wednesday
  • Supportive and professional working environment
  • Opportunity to grow with a dynamic and ambitious company
  • Career development and progression opportunities

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Activate Group Limited - All Job Offers
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