Senior Value & Adoption Advisor Job at Optimizely (London)

Senior Value & Adoption Advisor - Opal (AI)

As the Optimizely AI (Opal) & AI-focused Adoption Advisor, you will help custome...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

2+ years of experience in customer consultation, product adoption, professional services, marketing technology, data-driven optimization, or AI/automation workflows
Strong collaboration and communication skills at all levels of an organization, including end users, vendors, management, and executives
Able to successfully manage and execute on AI-driven customer projects end-to-end in a fast-paced, dynamic environment
Demonstrated hands-on use of AI tools such as ChatGPT, Claude, Copilot, or agent-based workflows is strongly preferred. Candidates should be able to speak concretely about how they have applied AI to improve workflows, productivity, automation, customer engagement, or operational outcomes
Able to translate business problems into AI workflows or automation recommendations that improve productivity, insights, or decision-making
Comfortable independently experimenting with emerging AI tools and workflows, with a strong curiosity for how AI can reshape customer experiences, internal operations, and digital ways of working
Comfortable working with structured and unstructured data and evaluating customer readiness, use cases, and adoption signals across multiple products
Work efficiently in a dynamic setting engaging with numerous customers and supporting them through AI onboarding, enablement, and value realization
Experience working with global customers preferred
Bachelor's Degree or equivalent work experience

Job Responsibility

Build on previous product experience, cross-functional partnerships, and internal learning to become a subject matter expert in Opal and core AI use cases across Optimizely’s products. This includes understanding Opal’s AI workflows, credit consumption model, and common cross-product usage patterns
Deliver white glove customer experiences by consulting directly with high-risk or low-adoption accounts to assess their Opal usage, identify blockers, evaluate AI workflow maturity, and provide actionable guidance
Provide strategic guidance to support the adoption of Opal and product-embedded AI features, driving full value realization and helping customers implement scalable, efficient processes powered by AI
Support a unified customer experience by collaborating with Product, Customer Success, Onboarding/Education, and Professional Services to drive outcome-focused value through Opal’s capabilities and integration across the Optimizely suite
Manage all aspects of Opal adoption including scorecard analysis, maturity assessments, industry benchmarking, identification of AI-driven opportunities, and recommendations for future product functionality or workflow optimization
Maintain and provide comprehensive reporting on key business impacts including Opal adoption trends, credit usage patterns, churn reduction, and overall customer value outcomes tied to AI workflows
Help drive a continuous improvement environment by identifying opportunities to simplify and streamline Opal-related processes, playbooks, and cross-functional recommendations
Help champion and scale AI-forward ways of working internally and externally by identifying emerging AI use cases, sharing best practices, and helping customers and teams adopt AI-driven workflows
Partner cross-functionally to help shape scalable AI adoption motions, enablement approaches, and customer-facing best practices related to Opal and AI-assisted workflows
Translate practical AI usage into scalable customer adoption strategies that improve productivity, decision-making, experimentation velocity, or operational efficiency

Fulltime

ICEO Senior Advisor

The ICEO Senior Advisor is accountable for owning the entire service delivery (i...

Location

United States

Salary:

75.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

Over 15 years of experience in a functional, enterprise-wide, or substantial business unit leadership role in companies of substantial size at the C-2 or C-3 level (or in select circumstances consultative sales & delivery experience in management consulting or human resources management solutions focused on supporting top of the house leaders)
Strong background of coaching and/or mentoring and development, coupled with an entrepreneurial orientation and track record of personal integrity
Track record of creating strong professional and social relationships at senior management levels in organizations, such as CEO, CFO and COO as well as with key stakeholders
Excellent verbal and written communication skills
Influence – Able to establish rapport and long-term relationships with senior level executives. Ability to identify client needs and compel decision makers to adopt an appropriate recommendation. Ability to create impact and achieve desired outcomes without direct organizational authority
Collaboration – Works collaboratively with ICEO Leadership, sales teams and Subject Matter Experts. Comprehends and embraces the collaborative nature of LHH core career transition & talent development business and applies a teaming orientation to prospective client opportunities and internal activities
Development – Emotionally intelligent and empathic
at least one experience with an involuntary termination is preferred
Collaborate with ICEO colleagues across the national and global practice to help support and build the community including consistency of ICEO service delivery, sharing best practices, new offerings, case studies, references, etc.

Job Responsibility

Meeting each client where they are and understanding their unique needs
Delivering the crucial elements of a white-glove boutique experience in the areas of responsiveness, dedication to excellence, and concierge quality support
Serving as valued thought partner, trusted advisor and sounding board throughout engagement
Providing coaching around best practices in career transition such as personal branding and messaging, networking, executive search, interviewing, negotiating and new role onboarding
Mobilizing appropriate ICEO resources across the practice as the client’s advocate
Leveraging network of connections for the benefit of the client
Delivering insights on business and employment trends, industries, companies

What we offer

medical
dental
vision
life insurance
short-term disability
additional voluntary benefits
EAP program
commuter benefits
401K plan
Paid Sick Leave or any other paid leave required by Federal, State, or local law

Parttime

Senior Cybersecurity Advisor

As a Senior Cybersecurity Advisor, you will be the key trusted advocate to our c...

Location

Japan , Tokyo

Salary:

Not provided

Rapid7

Expiration Date

Until further notice

Requirements

Bachelors Degree in Information Technology, or two or more years of related experience
5-6 years of experience in Information Security Consulting or related discipline
Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
Outstanding written and verbal skills in Japanese and English
Exceptional interpersonal and communication skills
Ability to collaborate with cross-functional teams to drive impact and positive customer outcomes
Adaptability and capability to navigate change and ambiguity
Prior technology deployment and configuration experience
Significant experience with security frameworks and concepts
Excellent project management and prioritization abilities

Job Responsibility

Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7's Managed Services and Rapid7's Support team when needed
Work closely with Analysts and Scan Operators to convey recommendations to Rapid7 customers
Review and generate high-quality accurate and contextual customer deliverables for complex technical accounts
Acts as an expert in industry attack trends and defenses, advising clients on best practices and strategic solutions
Drive customer optimization and usage through an expert understanding of Rapid7 products
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives on complex accounts
Operate as the escalation point for junior advisors, driving the revitalization of customer health and satisfaction on escalated accounts
Guide clients through findings and provide subject matter expertise for response activities
Provide expertise in technology deployment and client onboarding processes
Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap

Fulltime

Senior Cybersecurity Advisor

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the ta...

Location

United States , Tampa, FL, United States; Boston, MA, United States; Austin, TX, United States

Salary:

125800.00 - 170200.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Information Technology, or five or more years of related experience
5–6 years of experience in Information Security or related discipline
Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP)
Information Security consulting experience
Prior technology deployment and configuration experience
Significant experience with security frameworks and concepts
Significant experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
Mastery of technical concepts and experience independently advising customers on how to best use and adopt the platform for faster ROI
Communication: Communicate with exceptional clarity across technical and executive audiences, driving commitment and long-term partnership
Strategic Doing: Break down complex customer security challenges into prioritized, time-bound actions that deliver measurable outcomes

Job Responsibility

Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Review and generate high-quality, accurate, and contextual customer deliverables
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal lifecycle
Assist in Incident Response handling and customer communication
Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships
Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them
Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap

Senior Customer Success Advisor

As a Senior Customer Success Manager (CSM) at Rapid7, you will act as a trusted ...

Location

United States , Boston

Salary:

88700.00 - 119900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

5–6+ years of experience in Customer Success, Account Management, or Consulting, ideally within a SaaS or high-tech environment (cybersecurity preferred)
Strong experience developing and executing customer strategies and success plans
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build trust across technical and executive audiences
Experience with technology deployment and configuration
Familiarity with security frameworks and cybersecurity concepts
Strong project management and prioritization capabilities
Ability to clearly explain technical concepts and guide customers toward achieving ROI from the platform
Strong problem-solving skills and the ability to navigate complex customer situations
Relevant industry certifications (e.g., A+, Network+, Security+, Cloud+, CCSP) are a plus

Job Responsibility

Build and maintain strong, long-term relationships with stakeholders across all levels, including technical teams, project managers, and C-level executives
Orchestrate key customer touchpoints, from weekly status meetings to Executive Business Reviews (EBRs)
Serve as the primary point of contact, addressing questions, resolving issues, and proactively identifying opportunities for improvement
Develop a deep understanding of Rapid7’s products and their key value drivers
Guide customers in optimizing product usage to achieve their security and business objectives
Provide education and resources to help customers fully leverage platform capabilities
Stay current on cybersecurity trends, technologies, and best practices
Act as a trusted advisor, helping customers navigate evolving security challenges
Advocate for customer needs internally, helping to influence product enhancements and improvements
Partner cross-functionally with Sales, Product, Marketing, and Support teams to deliver a seamless customer experience

Fulltime

Senior Manager Business Value Consulting

Join our Enterprise Agreements (EA) team as a Senior Strategic Deal Consultant, ...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years in enterprise software, cloud, infrastructure, or cybersecurity with deep experience in strategic deal structuring, enterprise licensing, pricing, or commercial strategy
Proven success leading Enterprise License Agreements, platform agreements, transformation-led renewals, or complex multi-year software negotiations
Strong understanding of subscription, consumption-based, hybrid, and enterprise-wide licensing constructs
Demonstrated ability to use installed base, telemetry, usage, and commercial data to define customer problem statements and build compelling strategic proposals
Advanced financial modeling and scenario-building expertise for multi-year complex agreements
Executive presence with the ability to influence C-level stakeholders internally and externally
Exceptional stakeholder leadership across Sales, Pre-Sales, Pricing, Finance, Legal, Services, and Renewals
Experience working across regional or global matrixed enterprise environments
Strong proficiency with Salesforce, Excel, or similar analytics platforms
High ownership mindset, structured problem solving, and strong communication skills

Job Responsibility

Lead the design of complex multi-year Enterprise Agreements that align customer technology roadmaps, installed base, and long-term cybersecurity transformation priorities
Architect innovative licensing and commercial frameworks that simplify fragmented buying motions into enterprise-wide platform agreements
Develop transformation-oriented commercial pathways that accelerate standardization, consolidation, and increased platform adoption
Act as a trusted advisor to enterprise customers and partners on flexible software consumption and strategic licensing models
Analyze installed base, product adoption, consumption trends, renewal signals, and growth projections to identify customer problem statements and construct compelling EA value propositions
Translate customer telemetry and usage insights into executive-ready business cases that quantify long-term financial and strategic value
Build advanced financial models across BAU, optimization, and growth scenarios to support multi-year decision making
Identify whitespace, cross-sell, and upsell opportunities through data-backed commercial insights
Lead virtual deal teams across Sales, Pre-Sales, Pricing, Finance, Legal, Services, Renewals, and Customer Success to align stakeholders around complex enterprise agreements
Drive end-to-end deal lifecycle ownership from strategy, business case development, proposal positioning, negotiation, contracting, and renewal optimization

Fulltime

Senior Manager Business Value Consulting

Join our Enterprise Agreements (EA) team as a Senior Strategic Deal Consultant, ...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

10+ years in enterprise software, cloud, infrastructure, or cybersecurity with deep experience in strategic deal structuring, enterprise licensing, pricing, or commercial strategy
Proven success leading Enterprise License Agreements, platform agreements, transformation-led renewals, or complex multi-year software negotiations
Strong understanding of subscription, consumption-based, hybrid, and enterprise-wide licensing constructs
Demonstrated ability to use installed base, telemetry, usage, and commercial data to define customer problem statements and build compelling strategic proposals
Advanced financial modeling and scenario-building expertise for multi-year complex agreements
Executive presence with the ability to influence C-level stakeholders internally and externally
Exceptional stakeholder leadership across Sales, Pre-Sales, Pricing, Finance, Legal, Services, and Renewals
Experience working across regional or global matrixed enterprise environments
Strong proficiency with Salesforce, Excel, or similar analytics platforms
High ownership mindset, structured problem solving, and strong communication skills

Job Responsibility

Lead the design of complex multi-year Enterprise Agreements
Architect innovative licensing and commercial frameworks
Develop transformation-oriented commercial pathways
Act as a trusted advisor to enterprise customers and partners
Analyze installed base, product adoption, consumption trends, renewal signals, and growth projections
Translate customer telemetry and usage insights into executive-ready business cases
Build advanced financial models across BAU, optimization, and growth scenarios
Identify whitespace, cross-sell, and upsell opportunities
Lead virtual deal teams across Sales, Pre-Sales, Pricing, Finance, Legal, Services, Renewals, and Customer Success
Drive end-to-end deal lifecycle ownership

Fulltime

Senior Manager Business Value Consulting

Join our Enterprise Agreements (EA) team as a Senior Strategic Deal Consultant, ...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years in enterprise software, cloud, infrastructure, or cybersecurity with deep experience in strategic deal structuring, enterprise licensing, pricing, or commercial strategy
Proven success leading Enterprise License Agreements, platform agreements, transformation-led renewals, or complex multi-year software negotiations
Strong understanding of subscription, consumption-based, hybrid, and enterprise-wide licensing constructs
Demonstrated ability to use installed base, telemetry, usage, and commercial data to define customer problem statements and build compelling strategic proposals
Advanced financial modeling and scenario-building expertise for multi-year complex agreements
Executive presence with the ability to influence C-level stakeholders internally and externally
Exceptional stakeholder leadership across Sales, Pre-Sales, Pricing, Finance, Legal, Services, and Renewals
Experience working across regional or global matrixed enterprise environments
Strong proficiency with Salesforce, Excel, or similar analytics platforms
High ownership mindset, structured problem solving, and strong communication skills

Job Responsibility

Lead the design of complex multi-year Enterprise Agreements that align customer technology roadmaps, installed base, and long-term cybersecurity transformation priorities
Architect innovative licensing and commercial frameworks that simplify fragmented buying motions into enterprise-wide platform agreements
Develop transformation-oriented commercial pathways that accelerate standardization, consolidation, and increased platform adoption
Act as a trusted advisor to enterprise customers and partners on flexible software consumption and strategic licensing models
Analyze installed base, product adoption, consumption trends, renewal signals, and growth projections to identify customer problem statements and construct compelling EA value propositions
Translate customer telemetry and usage insights into executive-ready business cases that quantify long-term financial and strategic value
Build advanced financial models across BAU, optimization, and growth scenarios to support multi-year decision making
Identify whitespace, cross-sell, and upsell opportunities through data-backed commercial insights
Lead virtual deal teams across Sales, Pre-Sales, Pricing, Finance, Legal, Services, Renewals, and Customer Success to align stakeholders around complex enterprise agreements
Drive end-to-end deal lifecycle ownership from strategy, business case development, proposal positioning, negotiation, contracting, and renewal optimization

Fulltime

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Senior Value & Adoption Advisor

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