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Senior Value & Adoption Advisor

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Optimizely

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As the Optimizely AI (Opal) & AI-focused Adoption Advisor you will leverage your experience in consultative customer service/sales, solution optimization, and strong project management to help customers identify and implement Opal- and AI-driven workflows that increase the value they realize from their Optimizely DXP solutions. You will become a subject matter expert in Opal’s AI capabilities and its connection to Experimentation, CMS, CMP, ODP, and the broader Optimizely ecosystem.

Job Responsibility:

  • Build on previous product experience, cross-functional partnerships, and internal learning to become a subject matter expert in Opal and core AI use cases across Optimizely’s products
  • Deliver white glove customer experiences by consulting directly with high-risk or low-adoption accounts to assess their Opal usage, identify blockers, evaluate AI workflow maturity, and provide actionable guidance
  • Provide strategic guidance to support the adoption of Opal and product-embedded AI features, driving full value realization and helping customers implement scalable, efficient processes powered by AI
  • Support a unified customer experience by collaborating with Product, Customer Success, Onboarding/Education, and Professional Services to drive outcome-focused value through Opal’s capabilities and integration across the Optimizely suite
  • Manage all aspects of Opal adoption including scorecard analysis, maturity assessments, industry benchmarking, identification of AI-driven opportunities, and recommendations for future product functionality or workflow optimization
  • Maintain and provide comprehensive reporting on key business impacts including Opal adoption trends, credit usage patterns, churn reduction, and overall customer value outcomes tied to AI workflows
  • Help drive a continuous improvement environment by identifying opportunities to simplify and streamline Opal-related processes, playbooks, and cross-functional recommendations

Requirements:

  • 2+ years of experience in customer consultation, product adoption, professional services, marketing technology, data-driven optimization, or AI/automation workflows
  • Strong collaboration and communication skills at all levels of an organization
  • Able to successfully manage and execute on AI-driven customer projects end-to-end in a fast-paced, dynamic environment
  • Experience working with data, analytics, or workflow automation tools (Opal, ChatGPT, or similar AI platforms preferred), with strong organization and attention to detail
  • Able to translate business problems into AI workflows or automation recommendations that improve productivity, insights, or decision-making
  • Comfortable working with structured and unstructured data and evaluating customer readiness, use cases, and adoption signals across multiple products
  • Work efficiently in a dynamic setting engaging with numerous customers and supporting them through AI onboarding, enablement, and value realization
  • Experience working with global customers preferred
  • Bachelor's Degree or equivalent work experience

Additional Information:

Job Posted:
January 14, 2026

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