Senior UX Writer Job at Solomon Page (Newton Center)

Job Description

Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? As a Senior UX Writer on our design team, you’ll shape in-product language that helps people complete tasks with ease—across mobile and web—in close partnership with product designers, researchers, product managers, and engineers within a pod-based team structure. You’ll own voice, clarity, accessibility, and cohesion at every step of the product experience—from onboarding to error states and everything in between—ensuring content supports usability, trust, and confidence throughout the user journey.

Job Responsibility

Craft high-impact microcopy (buttons, labels, menus), contextual messages (tooltips, confirmations, errors), and notifications that support user actions and drive adoption—creating a cohesive experience across mobile and web
Write and refine in-app copy for key journeys (e.g., onboarding, servicing, payments), ensuring clarity, confidence, and brand alignment
Define the right information at the right moment through empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load
Partner with Design and Research to plan and run content experiments (usability studies, comprehension tests, A/B tests) and iterate based on evidence
Collaborate with Data and Analytics to establish content success measures (task completion, comprehension, error rate, CSAT, readability) and use insights to prioritize improvements
Maintain and evolve content standards, voice and tone guidance, lexicons, and structured content models for multi-channel use (including localization)
Contribute content patterns and guidance to the design system (Figma components and content specifications), documenting rules for naming, states, and reusability
Ensure content meets accessibility and regulatory requirements, writing to WCAG-aligned readability, semantic clarity, and assistive technology needs
Co-define product and content hypotheses within the pod
plan research to validate language, concepts, and IA labels
synthesize insights into actionable content changes
Conduct competitive scans and stay current on industry best practices in UX content and content design
Map content across journeys and states
identify inconsistencies, content debt, and opportunities for simplification
create content strategies for epics and features
Operate as the pod’s content lead: participate in backlog grooming, stand-ups, critiques, and reviews
align on scope, risks, and sequencing with Product and Engineering
Partner with designers, researchers, and developers to ensure content is implemented accurately and localized effectively
provide clear, developer-ready content specifications
Present work and rationale to stakeholders with clarity
facilitate reviews and incorporate feedback quickly while safeguarding user clarity and consistency
Write, edit, and proof content with high standards for accuracy, grammar, and brand voice
support cross-functional partners with content guidance and coaching

Requirements

4–6+ years of experience in UX Writing or Content Design for digital products within cross-functional teams
A portfolio demonstrating clear, outcome-oriented in-product writing (flows, states, experiments) across mobile and web
Mastery of concise, action-oriented microcopy
strong command of information hierarchy, IA labels, and error/recovery messaging
Experience planning and interpreting usability and A/B tests
ability to articulate content decisions using research and data
Fluency with Figma and content tooling (e.g., content libraries, string management)
ability to produce developer-ready content specs
Excellent written and verbal communication skills, including presenting rationale to technical and non-technical audiences
Strong command of grammar and style, with the ability to align to brand tone and voice
Strong organizational and time-management skills
ability to manage multiple workstreams and incorporate feedback quickly
Growth mindset with a willingness to learn new tools, systems, and approaches

What we offer

medical
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401(k)
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commuter benefits

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