Senior UX/Service Designer

• Lead and facilitate design thinking workshops and discovery sessions
• Conduct user research and testing, and translate findings into actionable design outputs
• Create user journeys, service blueprints, flows, and prototypes
• Define information and data flows that interact with users
• Partner with UX, UI, and development teams to bring designs into delivery
• Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys
• Champion user-centred design principles across the programme, embedding design governance and standards

• Recent experience on banking projects
• Recent experience working on enterprise level apps and services
• Service Design experience
• Financial services background, ideally with data-driven platforms/programs
• 8+ years in digital design with strong expertise in UX and Service Design
• Proven leadership of UX/Service Design workstreams
• Strong knowledge of UX methodologies and design deliverables
• Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office
• Excellent interpersonal skills
• Comfortable in fast-paced, agile environments
• Ability to sketch, paper prototype, and ideate to communicate concepts quickly

bonus