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Senior UX/Service Designer

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Zebra People

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Location:
United Kingdom , London

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Contract Type:
Employment contract

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Salary:

85000.00 - 100000.00 GBP / Year

Job Description:

Looking for a seasoned UX Designer who also has strong Service Design experience to work on an initial 6-month fixed term contract. We are seeking a Senior UX/Service Designer to join a major financial services programme focused on building a new platform that enables secure, efficient, and controlled sharing of data across the organisation. This is a unique opportunity to combine hands-on UX design with strategic service design, helping shape user journeys, service blueprints, and experiences for data products and marketplaces.

Job Responsibility:

  • Lead and facilitate design thinking workshops and discovery sessions
  • Conduct user research and testing, and translate findings into actionable design outputs
  • Create user journeys, service blueprints, flows, and prototypes
  • Define information and data flows that interact with users
  • Partner with UX, UI, and development teams to bring designs into delivery
  • Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys
  • Champion user-centred design principles across the programme, embedding design governance and standards

Requirements:

  • Recent experience on banking projects
  • Recent experience working on enterprise level apps and services
  • Service Design experience
  • Financial services background, ideally with data-driven platforms/programs
  • 8+ years in digital design with strong expertise in UX and Service Design
  • Proven leadership of UX/Service Design workstreams
  • Strong knowledge of UX methodologies and design deliverables
  • Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office
  • Excellent interpersonal skills
  • Comfortable in fast-paced, agile environments
  • Ability to sketch, paper prototype, and ideate to communicate concepts quickly
What we offer:

bonus

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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