Senior UX Researcher Job at Catawiki

Senior UX Researcher

Catawiki

Location:
Portugal

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a passionate and talented Senior UX Researcher to join our UX team. This is a pivotal role that combines hands-on research expertise with leadership in maturing our research practice. You will take a mixed-methods approach, leveraging both qualitative and quantitative insights, to deeply understand the needs, behaviours, and motivations of our users. Additionally, you will champion customer-centricity, democratize research through tools and best practices, and own the systematic measurement of customer satisfaction across the user journey.

Job Responsibility:

Set the research strategy and research roadmap for Catawiki
Design and execute research activities that drive a deep understanding of our customer base and influence the most important product decisions
Collaborate with cross-functional teams, including designers, product managers, and developers, to democratize research
Provide teams with the tools, methods, and best practices needed to conduct their own research
Design and conduct foundational, formative, and evaluative research by combining qualitative methods (e.g., moderated/unmoderated usability testing, focus groups, interviews, card sorting) with quantitative techniques (e.g., surveys, A/B testing, behavioral analytics, and statistical analysis) to create a holistic view of user behavior
Use tools like Maze, AB Smartly, Mixpanel, and Hotjar to gather insights
Act as a vocal advocate for customer-centricity, ensuring the user perspective informs decision-making at every level
Influence stakeholders by delivering impactful and actionable research findings
Own and systematically measure customer satisfaction across the user journey
Define success metrics and partner with data experts to track and analyze these metrics to inform the roadmap
Present findings in compelling and innovative ways, tailoring communication to resonate with diverse stakeholders
Create user models, personas, and other tools to ensure insights stick with teams
Develop and implement a UX research roadmap that aligns with organizational goals
Mentor team members and champion a culture of curiosity and continuous learning

Requirements:

4+ years of experience in UX research with a demonstrable history of improving products and services through research
Ability to combine qualitative and quantitative insights to paint a comprehensive picture of user behaviors
Passion for customer-centricity and a proven ability to champion the user perspective within an organization
Experience working closely with cross-functional teams in agile environments, including designers, product managers, engineers, and data experts
Exceptional storytelling and communication skills to effectively “sell” research insights and influence decision-making
Highly organized with an entrepreneurial mindset and a proactive approach to identifying opportunities and solving challenges. Comfortable working with tight deadlines
Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology, Sociology, or a related field

What we offer:

€100 Catavoucher when you join
€50 Catavoucher on your birthday
An extra day off each year to “Pursue Your Passion”
Additional leave for key work anniversaries and important life events

Additional Information:

Job Posted:
February 19, 2026

Work Type:

Hybrid work

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