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Our client is seeking a mid-to-senior level UX Researcher to support high-impact, AI-driven product initiatives within eCommerce. This role focuses on shaping agent-first user experiences across buyer and seller journeys, ensuring AI capabilities align with real customer needs. You will lead end-to-end research efforts, working closely with Design, Product, and AI teams to inform strategy, guide feature development, and drive meaningful user-centred decisions.
Job Responsibility:
Own the full UX research lifecycle from planning through insight delivery
Define research questions and methods with cross-functional partners
Translate insights into actionable recommendations for product and design teams
Identify and prioritise impactful research opportunities
Communicate findings through storytelling, workshops, and stakeholder presentations
Requirements:
5-7 years’ experience in UX Research
Master’s or PhD in a relevant behavioural science or design-related field
Strong qualitative and quantitative research expertise
Proven ability to influence product strategy through research
Experience working in cross-functional, global product teams
Nice to have:
Background in eCommerce or AI-driven products is a plus