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Senior UX Researcher

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Culture Amp

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Location:
Australia , Melbourne

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Drive actionable insights at the intersection of human psychology and AI product experiences. Lead research for AI-powered coaching and performance tools, shaping intuitive, trustworthy, and high-impact workflows that empower employees globally. Explore the ‘black box’ of AI – investigating how trust is built, how transparency is maintained, and how AI can feel like a collaborative partner.

Job Responsibility:

  • Scope and lead strategic research to clarify where and how AI should assist users
  • Define and manage research programs ensuring alignment with user needs and business goals
  • Establish evaluation frameworks for AI experiences focusing on trust, controllability, and safety
  • Translate frameworks into design principles and reusable patterns
  • Creatively adapt research toolkit to navigate ambiguous or multi-faceted AI challenges
  • Partner with Product Managers, Designers, Data Scientists, and People Scientists to shape hypotheses
  • Socialise findings through compelling storytelling and visualisation

Requirements:

  • 5+ years of UX Research experience in a fast-paced SaaS environment
  • Experience with AI-assisted workflows or LLMs is highly regarded
  • Proven ability to contextualise problems within larger technical systems and anticipate downstream effects of product decisions
  • Track record of building strong cross-functional relationships and using data to influence senior-level decision-makers
  • Deep proficiency in qualitative and quantitative methods, with the ability to synthesise disparate data points into a single, actionable narrative
  • Systems thinking & scalability to ensure AI patterns remain consistent, extensible, and cohesive as they scale
What we offer:
  • Employee Share Options Program
  • Programs, coaching, and budgets for personal and professional thriving
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets for team building activities
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program
  • 5 Social Impact Days a year
  • MacBooks and a work from home office budget
  • Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
February 17, 2026

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