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Microsoft Lists is a smart, flexible tool that helps teams track information and manage workflows within Microsoft Teams, SharePoint, and beyond. With features like customizable templates, rules, views, and powerful integrations with Forms, Document Libraries, and AI-driven suggestions, Lists enables individuals and organizations to bring structure and clarity to their work. As lists evolves with AI-first experiences, deeper Teams integration, and data-informed evaluation strategies, UX Research is at the core of how we shape meaningful, intuitive, and scalable solutions for knowledge workers worldwide. We are looking for a Senior Design Researcher who can bring clarity to complexity, foresight to ambiguity, and depth to product thinking. You will lead end-to-end research initiatives across Lists' core scenarios, including: Lists in Teams (a critical area for IDC and Slack compete); Forms in Lists (a growth area); Create and Lists AI experiences (AI-first productivity workflows); Evaluation strategy & ethical data collection; Concept testing for NPS and Doc Library integrations. This is a high-impact role where your insights will directly inform product planning, design execution, and strategic decisions. You will collaborate closely with product managers, designers, engineers, and data scientists across geographies, with a particular focus on bridging research input from Hyderabad to Redmond partners.
Job Responsibility:
Drive Research Strategy: Define and lead strategic research roadmaps that align with Lists' business priorities and product vision
Deliver Actionable Insights: Conduct mixed-methods research (generative and evaluative), synthesize across data sources, and deliver recommendations that shape both near-term design and long-term strategy
Partner Cross-Functionally: Work hand-in-hand with PM, Design, Engineering, and Data Science to influence roadmap decisions and success metrics
Support Rapid Iteration: Enable frequent concept testing and validation for AI, Forms, and Doc Library workstreams using Elite panels and internal tools
Contribute to Evaluation Frameworks: Collaborate on defining ethical and effective evaluation signals with Data Science, particularly for new AI experiences
Mentor and Evangelize: Guide junior researchers, share best practices, and champion the voice of the user across the product and org
Requirements:
Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ year(s) User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years User Experience Research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 10+ years User Experience Research experience
OR equivalent experience
Fluency in qualitative and quantitative methods (e.g., interviews, usability studies, surveys, card sorting, analytics)
Strong storytelling and communication skills
ability to influence decisions with clarity and empathy
Experience working across cross-functional product teams in fast-paced environments
Deep commitment to accessibility and inclusive design
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Experience with enterprise or productivity tools (e.g., task management, collaborative platforms, workflow systems)
Familiarity with AI-driven experiences and evaluation design
Experience with multi-platform environments (web, mobile, Teams, cloud)
Proficiency in research tools like UserTesting, Dovetail, Qualtrics, UserZoom, or similar
Comfort navigating ambiguity and bringing structure to 0→1 or iterative product spaces