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Microsoft AI Monetization is a customer-first organization dedicated to building the next generation of AI-powered products that serve our customers' business goals. Our Design, Research & Content team is a creative community on a mission to create and deliver holistic experiences for Advertisers, Publishers, Sellers and Consumers. By leveraging our deep understanding of the user and our business acumen, we are driving the future of advertising and monetization in the era of AI. Our diverse team works collaboratively to develop products and ideas which impact billions of customers worldwide. We’re a friendly, diverse and fast-moving creative team, supporting one another to do the best work of our lives. We are always looking to break new ground with an unshakeable dedication to the user. We are proud of what we build, and how we build it. We prioritize quality, meaningful innovation and polish, and always root our decisions in research and evidence. We ship regularly, so your work will have real and immediate impact. We’re on the lookout for a talented and passionate Senior UX Researcher to help us set the path for our next generation of AI-powered experiences focused on monetization. For this role we’re looking for someone who can move between exploratory, generative research to rapid evaluations of prototyped ideas. Someone who works across organizational roles to uncover the unspoken questions and beliefs and answers them with precision, detail, and durability. Someone who always puts people first and centers their needs, problems, goals, and aspirations for the team. Someone who is energized by direct, tangible product impact. A solid mixed methods researcher comfortable in interviews and with deep data analysis.
Job Responsibility:
Understand the behaviors, motivations, needs, and aspirations of our customers to create a differentiated advantage in our ability to build relevant and impactful experiences for people across the world
Drive product strategy through rigorous programs of multi-stage research executed to the highest standards
Balance rigor with scrappiness and the ability to push with a fast-moving team
Drive cross-team collaborations among all disciplines from early product stages to final implementations
Guide teams in creative new directions and help set ambitious goals that stand out from the crowd
Identify new opportunities and generate innovative ideas to improve our processes, culture, and influence our approach to research (e.g. mindsets, methodologies)
Lead research on highly visible products or set of business initiatives with notable risk and complexity
Regularly influence at the highest levels of organizations
Elevate the research craft of the team
Embody our culture and values
Requirements:
Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience
3+ years' experience working in UX research or a related field
Excellent communication and presentation / storytelling skills, with the ability to energize and activate teams
Demonstrated championing of fundamentals of user experience, including accessibility and inclusive design
Experience with commonly used research tools
Nice to have:
Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years user experience research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years user experience research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years user experience research experience