Senior UX Researcher Job at Microsoft Corporation (Redmond)

Senior UX Researcher

Microsoft Corporation

Location:
United States , Redmond

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

119800.00 - 234700.00 USD / Year

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Job Description:

Microsoft Copilot Studio is at the forefront of AI-powered business transformation that empowers users to build, customize, and deploy AI agents across enterprise environments. It enables the creation of conversational and autonomous agents that can perform tasks, answer questions, and automate workflows using natural language and generative AI. The Copilot Studio research and design team is a multidisciplinary group of researchers, designers, and content strategists who work closely with product, engineering, and business partners to deliver world-class conversational AI and agent experiences. The team is known for its collaborative culture, commitment to human-centered design, and passion for solving complex enterprise challenges at scale.

Job Responsibility:

Drive human-centered strategy, set product direction, and contribute directly to ongoing product development by integrating insights into human behaviors, attitudes, practices, and norms.
Drive short and long-term research plans to fill in knowledge gaps, prioritize inclusion, identify risks, inform product decisions, and conduct analyses to distill quantitative and qualitative data into actionable insights that represent the voice of the customer.
Conduct research that defines the customer in order to inform product strategy for a product, product line, or service.
Help create new solutions and apply UX testing to uncover insights for continuous improvements.
Study the entire funnel to gain insights into user behavior and understand churn and the reason for a product, product line, or service.
Study industry and vertical trends to reduce uncertainty.
Collaborate in cross-disciplinary research efforts.
Coach various stakeholders, provide research tools, recruiting programs for research, and put on large-scale customer learning events.
Work directly with Microsoft customers and partners, consulting on UX research best practice and helping them deliver world-class solutions using Microsoft technology

Requirements:

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Nice to have:

Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years user experience research experience
OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years user experience research experience
OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years user experience research experience
OR equivalent experience.
3+ years relevant domain experience within technology sector.
3+ years experience in research methods impacting both product direction and detailed experience design.
Experience in business applications and enterprise product research.
Experience leading horizontal initiatives and scaling research impact across multiple teams.
Skilled in foresight methods (e.g., STEEP, trends analysis, scenario planning), futures studies, or strategic design.
Skilled in model evaluations with a focus on end user experience and success.
Passion for learning new technologies and understanding diverse user needs.
Experience with research tools such as Qualtrics, Dscout, UserTesting, and emerging AI research platforms.
Demonstrated impact in delivering research that has influenced product direction and improved user experiences at scale.
Experience with foundational and evaluative research methods, including large-scale studies, usability testing, and statistical analysis (R, Python, SQL).
Strong collaboration and communication skills across disciplines and levels of seniority.
Deep understanding of trends in generative AI, AI/ML systems, and responsible AI principles

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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