Senior UX Researcher Job at Culture Amp (Sydney)

Senior UX Researcher

Culture Amp

Location:
Australia , Sydney ▼
Melbourne

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Senior UX Researcher to drive actionable insights at the intersection of human psychology and AI product experiences. You will lead research for our AI-powered coaching and performance tools, shaping intuitive, trustworthy, and high-impact workflows that empower employees globally. In this role, you’ll move beyond usability to explore the ‘black box’ of AI – investigating how trust is built, how transparency is maintained, and how AI can feel like a collaborative partner rather than just another tool. You’ll join a team of passionate humans dedicated to turning mixed-methods research into product direction at speed.

Job Responsibility:

Scope and lead strategic research
Define and manage research programs that clarify where and how AI should assist users
Ensure alignment with both user needs and business goals
Define AI excellence
Establish evaluation frameworks for AI experiences (focusing on trust, controllability, and safety)
Translate frameworks into design principles and reusable patterns
Have a flexible research approach
Creatively adapt broad research toolkit
Bridge disciplines and drive alignment
Partner with Product Managers, Designers, Data Scientists, and People Scientists
Shape hypotheses and use data to drive clarity on high-stakes product bets
Narrate with influence
Socialise findings through compelling storytelling and visualisation

Requirements:

5+ years of UX Research experience
Experience running complex, end-to-end studies in a fast-paced SaaS environment
Experience with AI-assisted workflows or LLMs is highly regarded
Proven ability to contextualise problems within larger technical systems and anticipate downstream effects of product decisions
Track record of building strong cross-functional relationships and using data to influence senior-level decision-makers
Deep proficiency in qualitative and quantitative methods
Ability to synthesise disparate data points into a single, actionable narrative
Systems thinking & scalability

What we offer:

Employee Share Options Program
Programs, coaching, and budgets to help you thrive personally and professionally
Access to external providers for mental wellbeing and coaching support
Monthly Camper Life Allowance
Team budgets dedicated to team building activities and connection
Intentional quarterly wellbeing pauses
Extended year-end breaks
Excellent parental leave and in work support program available from day 1
5 Social Impact Days a year
MacBooks for you to do your best & a work from home office budget
Medical insurance coverage for you and your family (Available for US & UK only)

Additional Information:

Job Posted:
February 17, 2026

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