Senior UX Researcher Job at Uber (San Francisco)

Senior UX Researcher

Uber

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

180000.00 - 200000.00 USD / Year

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Job Description:

Uber is evolving the way the world moves by integrating advanced intelligence into every facet of our global platform to create more intuitive and proactive experiences. We are establishing a core leadership group to define how the next generation of AI-driven interactions will scale across our flagship products and physical-world logistics. We are looking for a strategic coach/player—a Senior UX Researcher with deep AI fluency and the organizational maturity to architect Uber's intelligence layer. You are a systems thinker comfortable in the trenches of high-fidelity craft and capable of rallying global teams around a shared vision.

Job Responsibility:

Partner within a high-density senior design pod to define the high-level design strategy for intelligent experiences and agentic behaviors across the user journey
Establish a unified horizontal AI strategy, partnering with vertical product teams to ensure localized experiments align with a cohesive global design language
Drive the evolution of global AI design standards, translating flagship innovations into scalable frameworks and primitives that empower teams across the organization
Serve as an organizational "bar-raiser," collaborating with peer leads to navigate new technical paradigms and raise collective AI fluency while maintaining an exceptional standard for individual craft
Demonstrate agility and thrive in ambiguity, successfully navigating diverse tasks and responsibilities across various initiatives within the Uber AI charter
Guide and support fellow colleagues by sharing expertise in research techniques and design thinking

Requirements:

5+ years of professional experience conducting user research
Master’s or Ph.D. Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
or BA/BS and equivalent industry experience in a product-centric environment
Skilled in using both qualitative methods (like interviews and usability testing) and quantitative tools (such as surveys and behavioral data analysis) to uncover user needs

Nice to have:

Direct experience researching Generative AI features, LLM-driven interfaces, or multi-step agentic workflows in a consumer-facing context
Track record of translating a North Star product vision into a codified UI framework or system for others to build upon
Deep understanding of LLM capabilities, latency, and multimodal inputs
Technically curious and experimental, with a proven ability to translate frontier technologies into tangible product experiences
Proven ability to drive organizational alignment across diverse product verticals through collaborative leadership and consensus-building
Exceptional ability to communicate complex product visions and technical tradeoffs to executive stakeholders
Adept at navigating extreme ambiguity and leading 0-1 initiatives with the strategic agility to recalibrate in response to shifting technical paradigms
Previous experience conducting international research and working on products with global impact
An understanding of research methods strengths and weaknesses and experience planning and conducting mid-to-large scale research projects across various product phases

What we offer:

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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