Senior UX Researcher Job at Bolt (Tallinn)

Senior UX Researcher

Bolt

Location:
Estonia , Tallinn

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Senior UX Researcher who can effectively balance user-centred and business priorities, and negotiate trade-offs between them. You'll play a key role in understanding and translating customers' needs into actionable insights that fuel business growth. Every day, tens of millions of people worldwide use Bolt to move around. As the research lead in the Ride-hailing team, you'll be responsible for leading all global user research related to Riders and/or Drivers, which is critical to the business's success. UX Researchers at Bolt deliver critical user insights to unlock business outcomes. You’ll investigate problems that require a deep understanding of the business and a holistic research approach, blending user insights with competitor, market and industry insights. The scope of research requires rigorous mixed-methods user research, including remote interviews, field research, surveys and competitor benchmarks.

Job Responsibility:

Establish and lead the UX Research function for Bolt’s Driver domain
partner closely with Product and Design leadership to shape strategy and alignment
identify and prioritise research needs based on ROI, business impact, and roadmap fit
design and execute high-quality qualitative, quantitative, and field research
translate user insights into actionable, measurable business and product opportunities
communicate insights to cross-functional teams and senior stakeholders, driving follow-through
enable PMs and designers to run their own user research

Requirements:

5+ years of mixed-methods research experience across two or more commercial environments, ideally in a fast-paced technology or internet company with a global footprint
3+ years of experience leading (international) research for an entire product area and partnering directly with product leadership
apply a broad qualitative and quantitative toolkit to answer strategic, business-critical questions
demonstrate strong commercial acumen—connecting user insights to business outcomes and influencing teams that operate with clear business metrics
skilled at distilling complexity into practical assets for Product and Design, such as frameworks, use cases, design principles, scenarios, and personas
communicate clearly and confidently in English (verbal and written), adapt your style to varied audiences, and build strong relationships with peers and decision-makers

What we offer:

Get a rewarding salary and stock option package that lets you focus on doing your best work
enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork
take care of your physical and mental health with our wellness perks

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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