Senior UX Researcher Job at Microsoft Corporation (Hyderabad)

Senior UX Researcher

Microsoft Corporation

Location:
India , Hyderabad

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Microsoft Enterprise Commerce Studio is looking for a passionate and self-motivated UX researcher to help shape the future of intelligence-driven experience across the Microsoft Commerce ecosystem. As the Enterprise Commerce team, we are responsible for delivering a state of art & AI led commerce platform to our customers, partners, sellers and support teams across all enterprise business transactions. Every individual who is a part of this journey has an opportunity to innovate, influence, transform, inspire and grow within our organization. You will join a diverse and enthusiastic UX design and research team that believes work should be both challenging and fun. We’re looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have boldly embraced an AI fueled way of working, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers, engineers and AI agents, then this is a great team to join. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.

Job Responsibility:

Collaborating closely with an interdisciplinary team of researchers, designers, product managers and engineers to drive user feedback and research findings into future iterations of the product
Mentoring junior team members and building relationship with business and engineering stakeholders to influence product roadmap
Employing a wide range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, competitive benchmarks, A/B testing, ethnographic field research, participatory designs, user modeling, etc
Innovating methods and practices around AI and AI/Human interactions
Deeply understanding the needs, behaviors and scenarios associated with Microsoft Enterprise products in context of the evolving AI landscape
Architecting eval studies and learn from usage signals to drive continuous improvement
Building and executing research plan(s) that provide deep customer insights needed to impact our roadmap
Communicating the research findings and recommendations to the product team
Collaborating with design, research, program management, and engineering teams to deliver valuable end-to-end user experiences across multiple screens and input modalities
Driving insights effectively through the software development process, partnering with stakeholders and other disciplines
Nurturing deep relationships with end users, manage panels and some level of research operations
Embodying growth mindset, drive for excellence and ownership while creating opportunities to drive significant product impact

Requirements:

Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences or related field AND 6+ years UX Research experience OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences,related field AND 5+ years User Experience Research experience OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience OR Equivalent experience
Exposure to foundational and evaluative research for enterprise AI products is highly desired
Theoretical and practical knowledge of qualitative and quantitative methodologies, including a demonstrated understanding of the strengths, tradeoffs and application of different methods (e.g., interviewing, ethnography, surveys, co-design, concept-testing, etc.) across the product cycle
Hands on experience of design research for AI led experiences, assessing behavioral aspects of Human-AI experiences and eval design for AI agents
Knowledge in distilling research into actionable narratives through creative and compelling frameworks and using engaging storytelling with cross-functional partners to drive impact
Experience with scoping, planning, and executing research including: Identifying opportunities for product development based on user needs
Working across multiple research projects simultaneously
Project management, organization, and planning skills with attention to detail
Establishing and building cross-discipline relationships to maximize impact
Experience using one or more of the following relevant research tools, such as Usertesting.com, Dscout, UserZoom, Qualtrics, R, SPSS, or similar
Agile and creative, thriving in a fast-paced environment
Self-starting abilities with natural ability to identify what's next
Track record of collaborating across multiple disciplines (design, engineering, data science) to drive change into products
Knowledge of- and familiarity with product/market research
Demonstrated experience to mentor and lead, without a managerial designation

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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