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The overall objective of this role is to contribute to the continuous development and improvement of a strategic data application within the ISG Data Solutions group. By joining the Exceptions Master Central (XMC) team you will work with the latest technologies and interact with stakeholders from across the bank enabling Citi to succeed in delivering value for our clients, while playing a key role in our data governance and data quality strategy. In this role, you will work on a best-in-class system that acts as the strategic source for client reference data across the enterprise, enhancing its capabilities and data in line with business and regulatory requirements. XMC provides a suite of services across our product offering, including data analytics, automated reporting solutions, dashboarding, rules-based decision engines, workflow ticketing, database management and data governance tooling with a primary focus on user experience and outcome-based delivery.
Job Responsibility:
Collaborate with product managers, analysts, developers, and stakeholders to create industry-leading user experiences from concept through execution
Design seamless, visually engaging interfaces that reflect brand standards and offer a consistent user experience across platforms
Develop wireframes, prototypes, and high-fidelity designs that balance usability, accessibility, and aesthetic appeal
Conduct UX research including user interviews, surveys, and data analysis to inform design decisions and refine user personas and journey maps
Facilitate usability testing and incorporate feedback into iterative design improvements
Contribute to and help evolve design systems and UI guidelines to maintain consistency across platforms
Present design concepts and user flows to stakeholders, articulating your rationale and how your designs support both user needs and business goals
Stay current with UX trends, emerging technologies, and industry best practices to continuously improve the quality of our interfaces
Partner with engineering teams to ensure design intent is implemented accurately and efficiently
Support efforts such as feasibility assessments, IT planning, testing, and implementation for user-facing applications
Consult with cross-functional teams to recommend advanced design and technology solutions and optimize the end-user experience
Support and mentor junior designers or analysts
Serve as a subject matter expert (SME) for UX practices and tools.
Requirements:
Strong UX/UI design experience with a consistent track record of growth and impact
Strong portfolio showcasing end-to-end design process across multiple projects
Proficiency in tools such as Figma and Adobe Creative Suite (Photoshop, Illustrator)
Experience working collaboratively in cross-functional teams, particularly with developers during implementation
Ability to work independently, prioritize tasks, and manage time in a dynamic, fast-paced environment
Strong analytical skills and a systems-thinking mindset
Excellent communication and stakeholder presentation skills
Hands-on experience with common project management tools and Agile workflows
Able to balance user needs with business objectives and technical constraints
Familiarity with Sketch and shared libraries
Background in form-heavy UI design and data capture workflows
Experience managing UX projects from concept to completion
Bachelor’s degree in design (e.g., Interaction, Visual Communication), HCI, Computer Science, or a related field — or equivalent practical experience or equivalent experience.
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