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Senior UX Designer to lead experience design for the Resmed Online Store (ROS) — a global commerce platform connecting providers, distributors, and patients to Resmed’s products and services. This isn’t just about designing a storefront; it’s about shaping a seamless, intelligent digital commerce ecosystem that simplifies complex workflows, enables self-service, and scales globally. You’ll guide the experience vision through the Triple Diamond design methodology, leveraging AI and data experimentation to continuously optimize and personalize user journeys.
Job Responsibility:
Lead the design of end-to-end commerce experiences for ROS, from account setup to post-purchase workflows
Collaborate across CX, Product, Engineering, and Commercial Operations to align business goals with user needs
Apply AI and experimentation tools to test, optimize, and personalize digital experiences at scale
Create UX artifacts including wireframes, prototypes, and interaction models that span multiple systems
Translate complex enterprise workflows into intuitive self-service experiences
Partner with research to synthesize insights into actionable design strategies
Facilitate workshops, design sprints, and iterative critiques to align stakeholders around UX outcomes
Ensure design consistency across the global ecosystem via the Resmed Design System
Mentor junior designers and foster a culture of experimentation, learning, and data-informed design
Requirements:
6+ years of experience designing complex digital experiences within commerce, SaaS, or enterprise ecosystems
Strong portfolio demonstrating design excellence in commerce workflows, data-rich interfaces, or regulated digital environments
Expertise in Figma, Adobe Creative Suite, or equivalent tools for end-to-end UX delivery
Proven ability to design enterprise-integrated experiences spanning ERP, CRM, and fulfillment systems
Experience applying AI-assisted design tools, data experimentation, and personalization frameworks to optimize user experiences
Strong collaboration, communication, and storytelling skills with cross-functional teams including Product, CX, and Engineering
Demonstrated ability to deliver measurable business and user outcomes through UX strategy
Nice to have:
Experience in healthcare, medical devices, or other regulated industries, particularly in areas supporting holistic sleep health and respiratory wellness
Background in data visualization or analytics-based UX optimization, with sensitivity to designing experiences that improve both business performance and user wellbeing outcomes
Familiarity with Elastic Path or similar commerce platforms
Understanding of how digital commerce experiences can connect users to preventive care, therapy management, or personalized health insights in support of ResMed’s broader digital health mission
What we offer:
comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days
eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members