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Senior UX Designer

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Randstad

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

520.12 - 556.28 CAD / Day
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Job Description:

We are seeking a highly experienced Senior UX Designer to lead and coordinate multi-disciplinary service design projects in Toronto. This role is a key driver for large-scale, enterprise-wide service transformations, focusing on re-engineering strategies and processes from a user-centered perspective. You will be responsible for mapping current states, identifying modernization opportunities, and recommending cost-effective, leading-edge digital and in-person service delivery models.

Job Responsibility:

  • Lead complex projects to map current user experiences and identify opportunities for re-engineering service strategies and practices
  • Conceive and conduct comprehensive user research, interviews, and surveys to translate findings into sitemaps, user flows, customer journey maps, and wireframes
  • Take a lean approach to design, rapidly creating and testing 'clickable' prototypes and high-fidelity mock-ups to iterate based on user feedback
  • Lead the testing and validation of all digital products to ensure strict adherence to AODA (Accessibility for Ontarians with Disabilities Act) standards
  • Create visually appealing and functional interfaces for a wide range of creative materials, including digital displays, web applications, and mobile platforms
  • Use data analytics to develop evidence-based suggestions that improve the end-user experience and drive future-oriented improvements
  • Facilitate the product vision by researching and sketching experiences while building rapport with clients, stakeholders, and multi-disciplinary teams

Requirements:

  • Minimum 5 years of demonstrated experience in a range of service design and UX techniques (User needs mapping, Personas, Service blueprinting, etc.)
  • Proficiency with industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Cloud)
  • Proven experience in AODA testing and validation
  • Deep knowledge of emerging trends in digital service design and in-person service delivery models
  • Experience using data analytics to drive user experience improvements and evidence-based design decisions
  • Exceptional oral and written communication skills, with the ability to explain complex design concepts to stakeholders unfamiliar with UX
  • Experience designing online programs with an emphasis on the emotional aspects of the human experience
What we offer:
  • Enterprise-Scale Impact: Lead high-visibility transformation projects that reshape how services are delivered across the industry
  • Strategic Influence: Move beyond execution to help define the long-term vision and strategy for digital service models
  • Stable Engagement: 12-month initial term with potential for extension in a mission-critical environment
  • Collaborative Growth: Work in a culture that encourages calculated risks, rapid learning, and co-design with diverse stakeholders

Additional Information:

Job Posted:
May 26, 2026

Expiration:
June 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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