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7-Eleven, Inc Logo 7-Eleven, Inc · Office Administration

Senior Utility Operations Representative

United States, Irving · Job Posted February 21, 2026
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Job Description

The Sr. Utility Operations Rep will support the Manager of Utility Operations by ensuring 7-Eleven's utilities are always on. The rep will often work with our Utility Bill Pay Vendor, as well as utilities across the United States and Canada. They will work to open/close utility accounts, as well as rapidly respond to utility disconnect threats and coordinate with facilities on known outages. This rep is part of a team which is responsible for ensuring power stays on for 7-Eleven's includes 13,000 locations and 40,000 accounts.

Job Responsibility

  • Manage utility account open/close activity for 450 stores annually
  • Manage utility disconnections to quickly restore service
  • Negotiate with utility partners to de-escalate disconnections, capture credits, waive fees, resolve meter issues
  • Work with Utility Bill pay partner for new store openings/closings and to expedite payments
  • Professionally represent 7-Eleven with utilities to address billing inquiries
  • Assist with analyzing/auditing 450,000 utility invoices annually using variance reporting and trend analysis
  • Identify use/cost anomalies/variances and analyze root cause
  • Build strong relationships with internal and external partners
  • Develop and implement process controls to maintain utility data accuracy
  • Manage daily utility written correspondence received at SSC
  • Maintain comprehensive utility database

Requirements

  • Bachelors/4-year degree
  • 5+ years relevant work experience
  • Expert knowledge of Microsoft Office Suite, Excel
  • Thorough working knowledge of database concepts and common applications
  • Excellent written and verbal communication, and problem-solving skills with attention to detail
  • Strong leadership and time-management skills
  • Ability to thrive in a fast-paced environment and manage multiple competing priorities
  • Ability to work independently with little supervision
  • Ability to collaborate cross-functionally
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