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Amentum Logo Amentum · IT - Administration

Senior User Support Specialist

United States, Knoxville Employment contract 23.32 USD / Hour · Job Posted March 20, 2026
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Job Description

The Contractor is responsible for providing direct end-user support for the applications being supported, including both telephone support and on-site assistance.

Job Responsibility

  • Providing direct end-user support for the applications being supported, including both telephone support and on-site assistance
  • Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations
  • Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices
  • Provides user-level support and assistance for Microsoft 365 applications and enterprise software
  • Supports district IT personnel with routine user account maintenance and access controls within Active Directory
  • Assists district IT personnel with the successful application of security patches and updates on end-user devices
  • Follows established Agency security controls to help maintain workstation compliance
  • Supports district IT personnel by executing routine technical tasks related to data backups and recovery
  • Maintain accurate IT asset inventory and configuration documentation
  • Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM)
  • Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings
  • Digitizes and formats audio and video files for use in court
  • Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations
  • Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed

Requirements

  • Must be able to obtain and maintain a US government security clearance
  • At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications
  • At least one year must be experience with the specific applications being supported
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  • Should be an expert user of the Government's word processing, spreadsheet, and email systems
  • Excellent oral and written communications skills required
  • Undergraduate degree strongly preferred

Nice to have

  • Supervisory experience helpful
  • Experience with DOJ office automation environments extremely helpful

What we offer

  • Health and welfare payment for each hour worked
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
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