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Senior User Researcher

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NEC Software Solutions

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Location:
United Kingdom

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Senior User Researcher for a 6 Month Fixed-term contract to work on one of our projects. Ideally this role would require an immediate start. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important. We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

Job Responsibility:

  • Plan, facilitate and lead user research activities on a variety of projects
  • Champion our UCD approach
  • Lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes
  • Help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design

Requirements:

  • Demonstrable Senior User Research Experience
  • Experience working with Multidisciplinary Project Teams
  • Experience working on GDS or Public Sector Projects
  • Must be eligible for NPPV3 clearance
  • Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these
  • Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs
  • Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions
  • guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute
  • Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders
  • Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions
  • Proactive and autonomous – you can lead the conversation, and look for ways to participate and add value
  • Stakeholder management – you know how to negotiate and guide clients and stakeholders towards positive outcomes that deliver outcomes within budget
  • Managing complexity and ambiguity – UCD projects are complex and messy! You’re up for leaping into the unknown, supporting our team members and clients to navigate the uncertainty that comes with UCD projects
What we offer:
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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