Senior User Researcher

As a Senior User Researcher, you will plan, design and carry out user research activities within key services and products. Through primary research with users, you will help our teams to get a deep understanding of our current and potential students and staff members’ needs and behaviours. Your research will inform the development and improvement of products, services and processes from discovery stage (exploratory, formative research) onwards. You’ll work on developing insights, using evidence to move from ‘what is’ to ‘what if’ and then into implementation in proposition, product and service design. Some initiatives are big and ambitious, some are small and yet meaningful, all are focused on helping services and systems work better for our students and staff. In this recruitment round, we are seeking a Senior User Researcher to expand our User Centred Design function, working across our Research, Knowledge Exchange & Enterprise service area. The RKEE Service is supporting the activity in academic research and knowledge exchange, as well as UAL Short Courses and other enterprise areas. This is a 2.5-year fixed term contract position.