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Senior User Researcher

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Multiple Locations

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

119800.00 - 234700.00 USD / Year
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Job Description:

We are seeking a Senior User Researcher to join our multi-disciplinary team of over 60 user researchers and planners working on a breadth of experiences across Microsoft 365 (M365). In this position, you’ll be part of the team responsible for reimagining Outlook products by leveraging AI and Microsoft Copilot to transform how millions of people communicate every day. You will work closely with designers, product managers, and engineers to define and deliver innovative AI powered solutions that empower people and teams to work more effectively and efficiently.

Job Responsibility:

  • Create a research strategy and build/deliver impactful research plan(s) that provide deep competitive and customer insights needed to impact strategy and UX
  • Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers
  • Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters
  • Define and measure UX approaches, metrics, and work with core stakeholders on research planning
  • Innovate and develop new approaches to measure users’ experiences
  • Gain insights into user behavior, retention and churn by studying the product funnel and align qualitative research plans to uncover the ‘why’
  • Identify stakeholders across Microsoft and bring them along as you provide qualitative and quantitative customer feedback to influence product development at different granularity, from product strategy to cross-platform coherence to feature usability
  • Work across organizational boundaries and across disciplines with UX Designers, other User Researchers, Data/Applied Science, Program Managers and Engineers to ensure that we’re addressing the most critical business and technology objectives to meet the right user needs and opportunities
  • Land impact broadly from your customer-focused knowledge by working across multiple organizations (from Outlook to Teams to M365) and their respective engineering, design and marketing teams
  • Partner with Applied and Data Science to integrate customer data and insights into AI model evaluation sets and quality rubrics

Requirements:

  • Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
  • OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience
  • OR equivalent experience
  • Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in an AI-forward technology industry setting
  • Experience impacting both product direction and detailed experience design on products leveraging AI and large language models (LLMs)
  • Proficient in data or funnel analysis or deep quantitative research design and analysis
  • Use of AI to augment research workflows (planning, moderating, analysis, reporting)
  • Experience with integrating research/customer data in AI model evaluation sets and quality rubrics

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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