Senior User Researcher Job at Activision (Sherman Oaks)

Job Description

Activision is looking for a passionate and experienced Senior User Researcher to lead user research on some of the world’s best-known franchises. Your role will primarily focus on owning and driving research for Call of Duty Mobile and other Activision projects. The ideal candidate is a motivated and experienced researcher familiar with testing Mobile shooters, including Multiplayer, Battle Royale, and live ops for player sentiment and usability, and who can translate insights into meaningful impact on development decisions. In this role, you will plan and execute research activities while developing a strategic approach to research for your product area. As you grow into your responsibilities, you will be expected to build strong relationships with stakeholders, identify opportunities where research can add value, and contribute to the development of research practices within the team. This role is based in our Sherman Oaks, California office and follows an onsite work schedule of three days per week (Tuesday, Wednesday, and Thursday). Work arrangements may change at the company’s discretion to meet business needs.

Job Responsibility

Leads and owns user research for at least one mobile-focused project
Develops and maintains a strategic research plan aligned with product goals and development timelines
Carries out and oversees research using a variety of methods
Integrates multiple sources of insight to deliver robust and actionable insights
Crafts and delivers clear, actionable reports and presentations
Proactively identifies research opportunities and partners with stakeholders
Offers design recommendations grounded in research findings
Contributes to the evolution of research methods, tools, and best practices
Mentors and supports junior researchers
Occasionally travels to run on-site tests or engage directly with development partners

Requirements

Deep experience conducting and leading applied user research and product evaluation on mobile free-to-play games
Experience owning research workstreams and managing stakeholder needs within a development context
Experience working on free-to-play, or , evolving products (e.g., live ops, feature iteration, or player retention)
Experience with, and passion for video games is a must, and an ideal candidate will be well versed in at least one of Activision’s titles, preferably Call of Duty
Bachelor’s degree required (computer science, statistics, branches of psychology, human computer interaction, human factors, or related field)
Strong understanding of qualitative research methods and study design for game development contexts
Experience integrating multiple data sources (qualitative, quantitative, telemetry) into cohesive insights
Strong project management and prioritization skills across multiple research efforts
5–7+ years of experience conducting user research for video games
A passion for video games, especially FPS, PvE, PvP, Action/Adventure, Strategy, Simulation/Management games, particularly on mobile platforms
Strong organizational, analytical, and problem-solving skills
Ability to build relationships and collaborate effectively with cross-functional stakeholders
Entrepreneurial mindset: proactively identifies opportunities to expand research impact and value
Excellent interpersonal communication (both written and verbal)

Nice to have

Experience with research on prototype or early development game projects
Experience with user testing of console and PC first-person games
Experience mentoring or supporting the development of other researchers
Knowledge of data visualization software
Familiarity with quantitative research methods
Familiarity with telemetric methods and tools
Functional proficiency in Mandarin, Simplified Chinese, and other relevant spoken and written languages

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs
Relocation assistance (if required to move geographic locations)

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Senior User Researcher

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