CrawlJobs Logo

Senior User Experience Researcher

oceanbluecorp.com Logo

Ocean Blue Solutions

Location Icon

Location:
United States , Harrisburg

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Job offer has expired

Job Description:

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices. This includes conducting user research through interviews, shadowing, and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes. The expert will communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production. Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user.

Job Responsibility:

  • Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices
  • Conduct user research through interviews, shadowing, and observation of frontline staff
  • Analyze current systems and data flows
  • Map the end-to-end user journey
  • Uncover pain points and inefficiencies
  • Produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming federal regulation changes
  • Communicate insights to cross-functional teams
  • Work with the project, design, and development teams, product managers, and program staff on implementing the modifications to production
  • Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment
  • Represent the voice of the user

Requirements:

  • Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
  • Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
  • Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale
  • Experience building successful product design based on research
  • Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
  • Experience building alignment with stakeholders
  • Experience leading design for a product, platform, or service
  • Experience with iterative or agile development methodologies
  • Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 16, 2026

Work Type:
Remote work
Icon
Ocean Blue Solutions - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior User Experience Researcher

User Experience Senior Designer, Service

The Senior Product Designer will contribute to the product design team and uphol...
Location
Location
United States , Bellevue; Denver; Atlanta; Overland Park; Frisco; Herndon
Salary
Salary:
97300.00 - 175500.00 USD / Year
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in computer science or related field or equivalent experience required
  • 4 plus years related working experience
  • User Experience and Interface Design
  • Communication
  • Presentations
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Lead and guide a small team of designers to ensure high-quality output, while also crafting and evolving design principles, guidelines and patterns
  • Produces user journeys, wireframes, prototypes, and final UI using design systems with minimal oversight. Has vast knowledge of benchmarking and competitive analysis
  • Ability to work hand and hand with project and product managers to plan, build and implement with success while balancing multiple projects in a fast-paced environment
  • Collaborates with Development, Research, Product Management, Design and Accessibility to maintain consistency across the digital ecosystem and address cross-application design challenges
  • Gives high-level design strategy across the company with collaborators doing weekly presentations with leadership
  • Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns
  • Strong consulting/partnership/problem solving skills, identifies and works within an ambiguous environment
What we offer
What we offer
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Annual bonus or periodic sales incentive or bonus
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Fulltime
Read More
Arrow Right

Senior User Experience Designer

Are you a visionary Senior User Experience Designer passionate about empowering ...
Location
Location
United States , Austin
Salary
Salary:
72.00 - 80.00 USD / Hour
aquent.com Logo
Aquent
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 11+ years of rich interaction design experience specifically focused on digital products
  • A compelling online portfolio showcasing your interaction design process and thinking
  • Demonstrated expertise in all aspects of a user-centered interaction design process, including user research, developing user flows, creating wireframes, conducting usability tests, and crafting annotated design specifications
  • Proven experience working effectively within a collaborative, multi-disciplinary team, utilizing an iterative process and Agile development methodologies
  • Strong self-management capabilities, comfortable with substantial responsibility, and adept at working directly with client partners to manage project schedules
  • Proficiency in industry-standard design tools such as Sketch, Invision, and Figma
  • Experience in facilitating and running productive design sessions with cross-functional teams
  • Exceptional relationship-building skills, with the ability to partner effectively across functions and enterprise levels, working with diverse personality types
  • A positive attitude, solid work ethic, and comfort thriving in a project-oriented work environment
Job Responsibility
Job Responsibility
  • Lead design reviews and drive critical design decisions, ensuring a consistent and high-quality design process
  • Collaborate with multi-faceted teams to create compelling design solutions, visualizing ideas through sketches, diagrams, wireframes, and prototypes, accompanied by appropriate documentation
  • Maintain the high standards of the design group by expertly conducting primary design activities, creating deliverables, and performing quality assurance
  • Actively participate in and support user research efforts, translating insights into user-centered designs
  • Champion continuous improvement of design processes and methods, focusing on both effectiveness and efficiency
  • Foster strong partnerships across the organization, providing support to fellow UX team members and strategically guiding feedback into actionable improvements
  • Embrace an iterative design approach, demonstrating adaptability and an open mind when presented with new information
  • Cultivate a deep understanding of user needs, empathizing with their experiences to drive innovation and continuous improvement in design
  • Stay abreast of the latest design theory, practice, and tools, fostering a culture of continuous learning and curiosity
What we offer
What we offer
  • subsidized health, vision, and dental plans
  • paid sick leave
  • retirement plans with a match
  • Fulltime
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from the start to the end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver – asking the right questions to get to the answer
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - able to interpret a brief, identify knowledge gaps and validate the objectives and KPIs
  • Planning – help define and scope the correct tasks and deliverables for a project. Contribute to the overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes, from project initiation through to on-going product evolution
  • Understanding – know how to interpret the insights gained from existing and new research, and know how to apply these to a project
  • Research – plan, set up, and run user testing and research, then report back insights and recommendations
  • Design – craft clear presentations and UX deliverables that ultimately help create award-winning experiences
  • Software and tools – confident knowing the right tools to use for each job, and how to use them
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior members of the User Experience team
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from the start to the end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver – asking the right questions to get to the answer
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - able to interpret a brief, identify knowledge gaps and validate the objectives and KPIs
  • Planning – help define and scope the correct tasks and deliverables for a project. Contribute to the overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes, from project initiation through to on-going product evolution
  • Understanding – know how to interpret the insights gained from existing and new research, and know how to apply these to a project
  • Research – plan, set up, and run user testing and research, then report back insights and recommendations
  • Design – craft clear presentations and UX deliverables that ultimately help create award-winning experiences
  • Software and tools – confident knowing the right tools to use for each job, and how to use them
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior members of the User Experience team
Read More
Arrow Right

Senior User Experience Designer

At AKQA, we believe in the imaginative application of art and science to create ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
akqa.com Logo
AKQA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading UX from start to end of a project
  • Experience defining design systems and solving for multiple platforms
  • Experience using UCD and service design processes and techniques
  • Collaborative and pragmatic approach to work
  • Confident explaining designs and solutions to the wider team
  • A natural problem solver
  • Able to think strategically, creatively and conceptually
  • An eye for detail and strong design skills
  • Understanding of good usability and accessibility practices
  • Able to deliver work to the highest possible standards at all times - on time and within budget
Job Responsibility
Job Responsibility
  • Brief interpretation - interpret a brief, identify knowledge gaps and validate objectives and KPIs
  • Planning – help define and scope tasks and deliverables for a project
  • Contribute to overall account strategy and relationship
  • Process – understand, apply and advocate user-centred design techniques and processes
  • Understanding – interpret insights from existing and new research and apply to a project
  • Research – plan, set up, and run user testing and research, then report insights and recommendations
  • Design – craft clear presentations and UX deliverables
  • Software and tools – know the right tools to use for each job
  • Client – help create and deliver impactful client presentations
  • Management - provide informal support, guidance and mentoring to junior UX team members
  • Fulltime
Read More
Arrow Right

User Experience Senior Analyst

The User Experience Sr. Analyst is an intermediate level experienced role, stron...
Location
Location
United Kingdom , Belfast
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Related background focussed on User Experience
  • Experience working within banking or financial services
  • Strong attention to detail & analytical skills
  • Experience delivering with an agile methodology
  • Excellent communication and presentation skills
  • Highly skilled in professional design tools e.g., Figma, AdobeXD, Sketch, Axure etc.
  • Experience using design systems
  • Keen interest in, or knowledge of, banking or finance
  • HTML/CSS Development Skills
  • Bachelor's Degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Hold meetings with users, clients, product sponsors and technology to understand project requirements
  • Perform UX research, define IA, user journeys, and create personas
  • Identify metrics and data that can support decision-making
  • Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions
  • Perform relevant testing to validate and inform design decisions
  • Create wireframes, prototypes, and high-fidelity designs using specialist tools such as InVision, Sketch, Axure, and the Adobe suite
  • Apply a positive and constructive attitude to all feedback
  • Use, and contribute to, the approved design system
  • Adhere to, and improve design standards and best practices
  • Perform detailed handover to development teams, ensuring they have all they need to implement the designs
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Senior Manager, Website Content and User Experience

This position will lead the design, development, and ongoing management of found...
Location
Location
United States , Alexandria
Salary
Salary:
93000.00 - 105000.00 USD / Year
unitedway.org Logo
United Way
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a related field such as marketing, user experience design, communications or related field
  • or commensurate experience
  • Minimum five years of experience in a similar or related role
  • Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience
  • Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners
  • Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs
  • Strong and effective project management skills and ability to lead and direct internal and outside resources
  • Ability to manage multiple projects with different and converging timelines
  • Excellent communication skills. Effective storyteller in evangelizing strategies and new directions
  • Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization
Job Responsibility
Job Responsibility
  • Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact
  • Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content
  • Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships
  • Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives
  • Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans
  • Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices
  • Create new proposals through a digital lens based on historical information, current trends & experiences to help evolve and grow our digital footprint
  • Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization
  • Coordinate with IT team members and external hosting partner to monitor website performance, and identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight
  • Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts
What we offer
What we offer
  • health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more
  • Fulltime
Read More
Arrow Right

Senior UX Research Manager

At Atlassian, we're seeking a Senior UX Research Manager to lead a team of mixed...
Location
Location
United States , Multiple locations, including Seattle, Austin, New York, Washington DC, and remote options
Salary
Salary:
169600.00 - 272500.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in Research, including leading research strategy in complex and/or enterprise-level software environments
  • 5+ years of experience managing research teams of 4 or more
  • Expertise in applying quantitative and qualitative research methods to business problems, impacting both product direction and detailed experience design
  • Proficiency in collecting and analyzing human behavioral data to improve product plans and UX in a technology industry setting
  • Strong communication, storytelling and leadership skills
  • Proven expertise influencing business and product strategy, driving change across organizational boundaries
  • Deep expertise building trusted advisor relationships with senior business leaders.
Job Responsibility
Job Responsibility
  • Collaborate with designers, data scientists, product managers, and engineers to create innovative solutions underpinning the System of Work
  • Identify, define, prioritize, and deliver critical research needs
  • Deliver measurable impact to the business
  • Partner with cross-functional teams to define the research roadmap, execute strategy, and deliver insights
  • Lead and inspire a high-performing team of mixed method researchers
  • Influence product strategy and user experience design
  • Connect UX insights with established brand and market research insights
  • Provide thought leadership in UX and related research practices.
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Other perks detailed at go.atlassian.com/perksandbenefits.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy