Senior Unified Communications Engineer

• Lead the technical architecture for enterprise unified communications platforms and the underlying systems that support them across global environments
• Engineer, implement, and maintain large-scale collaboration solutions using Cisco technologies such as CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, and related voice services
• Oversee interoperability between cloud-based collaboration tools, including Microsoft Teams and Zoom, and existing on-premises Cisco platforms
• Serve as the highest level of technical escalation for advanced issues involving signaling, call routing, media performance, and platform uptime
• Work with network and infrastructure teams to align communications solutions with routing, switching, wireless, quality of service, firewall, identity, and cloud connectivity standards
• Direct the unified communications scope for office launches, renovation projects, hardware refresh efforts, and broader platform modernization programs
• Translate business and technical needs into structured features and user stories within an Agile delivery framework
• Develop and maintain global standards, reference designs, implementation models, and operational documentation for collaboration services
• Assess emerging technologies, software updates, and firmware releases, then coordinate controlled deployment plans across the enterprise
• Partner with audiovisual, security, service desk, facilities, real estate, and external vendors to deliver a reliable and consistent collaboration experience worldwide

• At least 12 years of unified communications engineering experience within a large, geographically distributed enterprise environment
• Deep hands-on knowledge of Cisco collaboration platforms, including CUCM, Unity Connection, Expressway, Webex, Jabber, RoomOS, UCCX, and related unified communications technologies
• Experience supporting Microsoft Teams, Zoom, and similar cloud collaboration platforms in hybrid enterprise deployments
• Strong understanding of networking concepts that affect real-time communications, including LAN, WAN, quality of service, latency, jitter, and packet loss
• Demonstrated ability to diagnose and resolve complex call flow, signaling, and service availability issues in enterprise voice and collaboration systems
• Experience integrating communications platforms with identity services, security controls, and core network infrastructure
• Ability to work independently, provide architectural leadership, and communicate effectively with both technical and non-technical stakeholders
• Bachelor’s degree in Information Technology, Engineering, or a related field, or equivalent practical experience
• relevant collaboration certifications are preferred

Relevant collaboration certifications

• Medical, vision, dental, and life and disability insurance
• 401(k) plan