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FinXL is seeking a Senior UC Engineer to join a high-performing team supporting a Tier-1 Managed Services Provider. In this role, you will be dedicated to a major project. You will be responsible for the design, deployment, and configuration of complex, large-scale enterprise voice and multi-channel contact center environments (Cisco UCCE (Unified Contact Centre Enterprise)).
Job Responsibility:
Lead the end-to-end deployment and configuration of complex voice and multi-channel contact center solutions
Act as the subject matter expert for Cisco Unified Contact Centre Enterprise (UCCE) environments
Work closely with technical leads and financial sector stakeholders to ensure seamless solution integration and migration
Prepare high-level and low-level design documentation (HLD/LLD) and provide technical guidance throughout the project lifecycle
Ensure all configurations meet the rigorous security, data privacy, and regulatory standards required by the banking and finance industry
Requirements:
Proven experience in the end-to-end deployment and configuration of Cisco UCCE within large-scale enterprise environments
Deep expertise in designing and configuring complex, multi-channel contact center solutions (Omnichannel)
Previous experience supporting or delivering services to the Financial Services or Banking sector is highly regarded
Exceptional stakeholder management skills with the ability to navigate complex corporate structures and translate technical requirements to business value
Relevant Cisco certifications (CCNP/CCIE Collaboration) are a significant advantage
Applicants must be Australian Citizens, with an ability to obtain NV1 Clearance
What we offer:
Opportunity to work on mission-critical financial systems