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Senior TS Cross Technology Systems Integration Specialist

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility:

  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Engages vendors for priority escalations or bugs found during deployments
  • Performs any other related task as required

Requirements:

  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Valid CCIE Collaboration Certification required (for Collaboration)
  • Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc.
  • Advanced experience engaging with clients and conducting presentations
  • Advanced report writing experience
  • Advanced project management experience
  • Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
  • Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
  • Advanced experience with Border Element, media resources, SRST/SRSV
  • Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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