Senior TS Cross Technology Systems Integration Specialist Job at NTT DATA (Bangalore)

Senior TS Cross Technology Systems Integration Specialist

NTT DATA

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Cross Technology Technical Services (TS) Systems Integration Specialist / Technical Lead is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility:

Interacts with clients on site and remote to meet more complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Delegates lower complexity tasks to engineers and technicians
Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
Included in complex design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Engages vendors for priority escalations or bugs found during deployments
Performs any other related task as required

Requirements:

Advanced understanding and appreciation of technical design and business principles
Advanced project fundamental and administration ability
Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
Advanced customer engagement skills
Advanced relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Advanced ability to coach, mentor and provide guidance to team members
Ability to take ownership as technical lead during project lifecycle
Advanced work experience in a technical implementation engineering technologies such as Networking, Data Center, Security, Customer experience, Collaboration and/or End User Compute etc
Advanced experience engaging with clients and conducting presentations
Advanced report writing experience
Advanced project management experience
Advanced experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre Express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
Advanced experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Advanced experience with Border Element, media resources, SRST/SRSV
Advanced experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, scripting, high availability clustering
Bachelor's degree or equivalent in Information Technology or Computing or related field
Valid CCIE Collaboration Certification required
NICE plus 3 additional NICE Engage NCSE
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification CXOne Advanced Certification
CXOne ACD Administrator Certification
Nexidia Data exchange framework
Nexidia NCSE
Nexidia NCIE
Advanced Processing Automation (RTAM)
NICE WFM (IEX)
Compliance Centre
NICE Inform
Avaya VOIP Integrations
Cisco VOIP Integrations
Encryption
Multiple Data Centres (MDC)
NICE Real Time Authentication
NICE Trade Recording
Avaya certification plus additional such as Avaya Aura Core Avaya Aura Contact Centre Avaya IP Office
Avaya IP Office Contact Centre
Avaya Session Border Controller
Avaya experience Portal Administration
Verint certification and additional such as Workforce Management (WFM)
Interactions
Speech
DPA
Genesys foundational courses
Genesys Cloud CX - Implementation
Genesys Cloud CX - Contact Centre Administration
Genesys Cloud CX - Reporting and Analytics
Level 4 - Genesys Cloud: Edge – Networking
Genesys Cloud - Edge – BYOC Premise Configuration
Genesys Cloud - Edge – How it Works
Genesys Cloud - Edge – WebRTC
Genesys Cloud - Edge – Survivability
Genesys Cloud - Edge – BYOC Premises and Edge Introductory Concepts
Genesys Cloud - Edge – Troubleshooting
Genesys Cloud - API – Conversation Management
Genesys Cloud - API – User Management
Genesys Cloud - API – Workforce Management
Genesys Cloud - API – Real-Time Reporting
Genesys Cloud - API – Quality Report Generation
Genesys Cloud - API – Historical Report Generation
Genesys Cloud - API – Authorization
Genesys Cloud - API – Introduction to the Platform API Genesys - Decisions Administration
Genesys - Decisions Strategic Planning
Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage. Dell PowerEdge servers, Unity, PowerStore, Recoverpoint Appliance/VE, PowerScale Isilon PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM. Dell Information Storage Associate - DCA-ISM. Veeam Backup and Recovery VMCA . Veritas Netbackup Admin and implementation
Azure Fundamentals. Cisco UCS Servers. Cisco MDS and Brocade SAN Switches - Zoning. Nutanix HCI NCP
Microsoft Certified Professional
Microsoft 365 Administrator (MS-100, MS-101)
Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101)
Microsoft Azure Fundamentals Training & Certification (AZ-900)
Microsoft 365 Certified: Teams Administrator Associate
AZ-103: Azure Administrator Associate
Microsoft Certified - Azure Identity and Access Administrator
AZ-500 - Microsoft Azure Security Technologies
Microsoft Certified Solutions Associate - Server 2016
AZ-500 - Microsoft Azure Security Technologies
Microsoft Certified - Azure Virtual Desktop Specialty
AZ-300 - Microsoft Azure Architect Technologies
Microsoft Certified - Azure Virtual Desktop Specialty
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCIE, JNCIE, ACMP etc.
Cisco Dev Net certification
Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred
Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous
Certifications relevant to the services provided (certifications carry additional weightage)
Terraform
Azure
Sentinel
EDR Defender for Cloud
Microsoft Security
Devops Ci/CD Pipelins
Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
Version Control (Git)
Microservices (Kubernetes, Azure Containers)
Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
Azure Infrastructure as Code
Azure Administration
Hybrid Cloud
Networking (Firewalls, LAN, VPN)
Automation
MS Office365
Power BI Administration
Scripting (PowerShell)
ZTNA

Nice to have:

Azure Certified Solutions Architect / PCNSE / FCE / CCNP Security / CISSP / Automation certifications or equivalent preferred
Cloud Security certifications and certifications such AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCIE / CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCE, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Certified Solutions Architect, Azure Administrator Associate is advantageous

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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