Senior Trust Analyst, Atlassian

Atlassian

Location:
Poland, Gdańsk

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Trust Engagement team is a globally distributed group of Security and Risk professionals who are deeply committed to fostering and enhancing customer trust in both our Cloud and On-Premise Products. This team excels by embracing diverse perspectives and leveraging creativity in our engagement across innovative initiatives that propel our mission forward. In this dynamic role, you will have the chance to collaborate closely with the entire Atlassian team, working together to enhance our Trust program, refine our Trust narrative, and directly engage on complex customer Trust requests. As a Senior Trust Analyst, you will play a crucial role in advancing customer trust initiatives and developing strategies that bolster trust and confidence among our customers.

Job Responsibility:

Represent Atlassian with our Strategic & Enterprise customers to manage trust-related questions and concerns for customer acquisition, customer migration, and long term customer retention
Be accountable for engaging in a variety of Atlassian customer facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, Privacy measures, Resilience efforts and Anti-Abuse program
Manage complex customer security reviews & audits
Support Atlassian’s legal teams in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements
Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations
Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers
Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.
Mentor team through technical leadership and knowledge sharing.

Requirements:

7+ years experience working with customers across Security, Governance, Risk and Compliance domain areas
Expertise to lead discussions with decision makers about security and risk trade-offs
Direct customer-facing or consulting engagement experience
Success with customer, executive, or board member briefings on strategy, including impactful and effective presentations
Knowledge of security, compliance, and privacy frameworks & standards (e.g., GDPR, HIPAA, SOC2, ISO27001, NIST 800-53, PCI-DSS, C5, DORA, NIS2)
Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions
Familiarity with large-scale enterprise SaaS platforms and challenges across security, privacy and compliance related to customer trust
Experience with cybersecurity principles and controls, including their application in a SaaS context
Understanding infrastructure and delivery models of SaaS products
Proficient knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services
Understanding of multi-tenant architectures and data isolation principles
Ability to drive customer audits and assessments to provide assurance around service provider adherence to security policies and controls
Demonstrated adaptability to changing market conditions and customer needs
Ability to make data-driven decisions that enhance customer trust initiatives, including using and leveraging AI tools for efficiency gains
Experience in problem solving to address complex customer trust challenges
Exceptional verbal, written and presentation communication abilities
Active listening skills to understand and address customer concerns effectively
Proficiency in negotiating and resolving conflicts to maintain positive relationships
Self-organised and successfully managing multiple customer requests at the same time with high quality of work
Demonstrating a high level of proactivity and a solution-oriented mindset with consistently challenging the status quo.

Nice to have:

Relevant certifications, such as CISSP, CCSP, CEH, CISM, CCSK
Experience participating in customer-facing incident response functions
Experience operating on a globally distributed team
Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations
Experience with Atlassian Apps.

What we offer:

Health and wellbeing resources
Paid volunteer days
Wide range of perks and benefits designed to support you and your family.

Additional Information:

Job Posted:
May 10, 2025

Work Type:

On-site work

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Senior Trust Analyst