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Senior Travel Consultant

United Kingdom 36000.00 GBP / Year · Job Posted March 19, 2026
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Job Description

We are looking for an experienced Senior Travel Consultant to join our 24/7 operations team, delivering exceptional service and support to clients outside of standard office hours. This role is ideal for a highly skilled business travel professional with experience managing complex international travel and marine/offshore itineraries. You will play a key role in providing expert travel solutions, resolving urgent travel disruptions, and ensuring travellers receive outstanding support whenever they need it. As a Senior Travel Consultant, you will also act as a mentor within the team, supporting colleagues while helping maintain the highest standards of service and operational excellence.

Job Responsibility

  • Manage complex international corporate and marine/offshore travel bookings
  • Book and manage all aspects of travel including flights, hotels, and ground transportation
  • Provide out-of-hours emergency travel support and resolve urgent disruptions
  • Handle high volumes of complex transactions while meeting customer SLAs
  • Build strong relationships with clients and understand their travel preferences and requirements
  • Maintain strong knowledge of airlines, fares, routes, and travel suppliers
  • Utilise GDS and travel technologies to deliver efficient travel solutions
  • Participate in customer meetings and service reviews
  • Provide mentorship and guidance to junior team members
  • Promote best practices and contribute to continuous service improvement

Requirements

  • Proven experience in business travel operations
  • Experience managing marine/offshore crew changes or complex international travel
  • Strong knowledge of airlines, airfares, and travel suppliers
  • Highly proficient using GDS systems
  • Ability to manage urgent travel disruptions and emergency situations
  • Excellent customer service and relationship management skills
  • Experience mentoring or supporting colleagues within a team

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