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We are looking for an experienced Senior Travel Consultant to join our 24/7 operations team, delivering exceptional service and support to clients outside of standard office hours. This role is ideal for a highly skilled business travel professional with experience managing complex international travel and marine/offshore itineraries. You will play a key role in providing expert travel solutions, resolving urgent travel disruptions, and ensuring travellers receive outstanding support whenever they need it. As a Senior Travel Consultant, you will also act as a mentor within the team, supporting colleagues while helping maintain the highest standards of service and operational excellence.
Job Responsibility:
Manage complex international corporate and marine/offshore travel bookings
Book and manage all aspects of travel including flights, hotels, and ground transportation
Provide out-of-hours emergency travel support and resolve urgent disruptions
Handle high volumes of complex transactions while meeting customer SLAs
Build strong relationships with clients and understand their travel preferences and requirements
Maintain strong knowledge of airlines, fares, routes, and travel suppliers
Utilise GDS and travel technologies to deliver efficient travel solutions
Participate in customer meetings and service reviews
Provide mentorship and guidance to junior team members
Promote best practices and contribute to continuous service improvement
Requirements:
Proven experience in business travel operations
Experience managing marine/offshore crew changes or complex international travel
Strong knowledge of airlines, airfares, and travel suppliers
Highly proficient using GDS systems
Ability to manage urgent travel disruptions and emergency situations
Excellent customer service and relationship management skills
Experience mentoring or supporting colleagues within a team