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Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. Joining our specialist North America team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across North American destinations – this includes Canada, California, the Southwest, the Rockies, New England, New York, Florida and Hawaii. There also may the opportunity to sell a smaller number of countries in central America, depending on knowledge and experience.
Job Responsibility:
To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
To contact guests on their return to receive feedback and create new enquiries
To work towards individual and team sales targets and meet Key Performance Indicators
To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
To meet guests on a face-to-face basis when required
To learn and become conversant with all computer software applications
To work closely with all departments and Sales teams
Requirements:
Extensive tailormade travel sales experience across North America with a preference for luxury
Sales driven with a keen eye for numbers
Enthusiastic and polite telephone manner
Excellent attention to detail
Proven organisational skills
Previous experience of delivering exceptional customer service
What we offer:
Career progression aligned with your chosen career path
Access to internal job opportunities across Scott Dunn's global offices, and across 30+ brands spread across 93 cities worldwide
Personal and professional development enabled by our award-winning Learning and Development team
Comprehensive familiarisation and educational trips
Unlimited access to LinkedIn learning amongst other professional and personal development platforms
1 hour for your own development each week
Commission and bonus incentive schemes
Company loyalty scheme which includes a personal travel fund for each staff member
23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30)
Monthly, quarterly, and annual recognition schemes and awards
Opportunity to win a place at Flight Centre Travel Groups annual Global Gathering
Subsidized private healthcare
Contributory pension scheme
Staff travel insurance
3 days of paid volunteering leave
Access to cycle to work and season ticket loan schemes
Dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel