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Senior Travel Consultant - North America Specialist

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Flight Centre Brand

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the world. Joining our specialist North America team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across North American destinations – this includes Canada, California, the Southwest, the Rockies, New England, New York, Florida and Hawaii. There also may the opportunity to sell a smaller number of countries in central America, depending on knowledge and experience.

Job Responsibility:

  • To take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation
  • To contact guests on their return to receive feedback and create new enquiries
  • To work towards individual and team sales targets and meet Key Performance Indicators
  • To develop excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio
  • To support all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events
  • To meet guests on a face-to-face basis when required
  • To learn and become conversant with all computer software applications
  • To work closely with all departments and Sales teams

Requirements:

  • Extensive tailormade travel sales experience across North America with a preference for luxury
  • Sales driven with a keen eye for numbers
  • Enthusiastic and polite telephone manner
  • Excellent attention to detail
  • Proven organisational skills
  • Previous experience of delivering exceptional customer service
What we offer:
  • Career progression aligned with your chosen career path
  • Access to internal job opportunities across Scott Dunn's global offices, and across 30+ brands spread across 93 cities worldwide
  • Personal and professional development enabled by our award-winning Learning and Development team
  • Comprehensive familiarisation and educational trips
  • Unlimited access to LinkedIn learning amongst other professional and personal development platforms
  • 1 hour for your own development each week
  • Commission and bonus incentive schemes
  • Company loyalty scheme which includes a personal travel fund for each staff member
  • 23 days annual leave plus bank holidays that rises by 1 day per each year of service (up to a maximum of 30)
  • Monthly, quarterly, and annual recognition schemes and awards
  • Opportunity to win a place at Flight Centre Travel Groups annual Global Gathering
  • Subsidized private healthcare
  • Contributory pension scheme
  • Staff travel insurance
  • 3 days of paid volunteering leave
  • Access to cycle to work and season ticket loan schemes
  • Dedicated in-house team who are your source for exclusive industry discounts for personal and work-related travel
  • Share options in Flight Centre Travel Group

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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