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The Transformation Program Lead is a high-impact, execution-focused role at the heart of our operational transformation agenda. Sitting within the Transformation Office, this individual acts as the on-the-ground engine of change — owning the end-to-end delivery of discrete process transformation initiatives, from diagnostic and design through to implementation and BAU handover. This is not a strategy-only role. We are looking for someone who can think like a consultant and execute like an operator — structuring complex problems with rigour, driving workstreams to resolution, and embedding sustainable change that outlasts their tenure on any given initiative. In this role you will partner with our Global Process Owners, operational teams in our global Client Delivery Centers, Product and Technology, as well as leaders across Client Delivery and in our Lines of Business to define and execute on our plans, in a regulated, client-centric, and compliance-minded environment.
Job Responsibility
Take full ownership of the delivery of assigned transformation initiatives, managing scope, timeline, milestones, risks, and dependencies end-to-end
Develop and maintain detailed program plans
Drive a culture of accountability and pace across the program team
Ensure robust documentation of processes, decisions, and outcomes
Lead structured problem-solving across complex, ambiguous challenges
Proactively identify risks and issues
design and implement pragmatic mitigations
Serve as the primary point of contact for all stakeholders related to the assigned transformation initiative
Build strong, trust-based relationships across business, technology, and operations teams
Prepare and deliver high-quality reporting and updates to senior leadership
Navigate differing stakeholder perspectives with diplomacy
Lead, coach, and develop a team of 1–3 Business Analysts
Foster a high-performance, collaborative team environment
Model best practice in problem structuring, communication, and stakeholder engagement
Design and embed the operating model, processes, controls, and performance metrics needed to sustain transformed ways of working
Partner closely with BAU teams throughout the initiative
Execute clean, structured handovers at program close
Move fluidly between transformation initiatives
Requirements
7–12+ years of professional experience with a strong track record in program management, transformation delivery, or management consulting at a top-tier firm or in a comparable internal role
Demonstrated ability to lead complex, cross-functional programs from initiation through to implementation and handover
Exceptional structured problem-solving skills
Outstanding stakeholder management capabilities
Strong communication and storytelling skills
Proven ability to prioritize effectively in fast-paced, high-ambiguity environments
Experience building, directing, and developing small teams
High levels of personal drive, ownership, and accountability
Nice to have
Domain knowledge in Fund Administration (e.g., NAV production, investor reporting, transfer agency, custody operations, or related middle/back-office processes)
Domain knowledge in Financial Services Technology (e.g., platforms, infrastructure, system implementations, or digital transformation)
Domain knowledge in AI Enablement (e.g., GenAI adoption, process automation, AI-assisted workflows, or data-driven transformation)
Prior experience working in or alongside a dedicated Transformation Office or equivalent centre of excellence