Senior Training Specialist

• Lead hands-on training, interactive demonstrations, and e-learning sessions for both technical and non-technical users
• Document and deliver comprehensive training strategies and customized plans for individual regional centres, accounting for their unique operational needs
• Design and develop high-quality training materials, integrating future-state business processes with vendor-provided technical documentation
• Monitor, grade, and document participant performance through written and practical examinations
• recommend remedial training as necessary
• Assist in provincial network coverage testing and site-to-site testing to ensure the technology is ready for live operational use
• Provide technical direction to students and staff by scheduling assignments, clarifying practices, and ensuring all project timelines are met
• Travel extensively across Ontario (including Guelph, Hamilton, Sudbury, Vaughan, and other sites) to provide onsite support and instruction

• 5+ years of experience as a professional Trainer, specifically delivering large-scale technology strategies in operational or critical service environments
• Demonstrated experience with Public Safety Radio Networks, telecom systems, and specialized dispatch technologies
• Familiarity with Radio/Telephone systems, GIS, spatial mapping concepts, and Automated Vehicle Locators (AVL)
• Proven ability to create and manage complex project schedules and province-wide training rollouts
• Exceptional verbal and written communication skills
• ability to articulate complex technical concepts to audiences ranging from entry-level users to senior executives
• Must possess a valid Ontario Class ‘G’ driver’s license (or equivalent) and be prepared for frequent, extended travel throughout the province

Experience in a 24x7 critical environment or large-scale infrastructure operations

• Provincial Reach: Gain unparalleled experience managing a complex, large-scale technology rollout across diverse geographic regions in Ontario
• Strategic Visibility: Act as a key province-wide resource, representing the project on various technical and instructional committees
• Stable Engagement: Participate in a multi-year project with a clear path for contract extension and professional growth
• Dynamic Leadership: Provide technical and instructional direction to a massive user base, shaping the way critical teams interact with new technology