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Access Healthcare LLC Logo Access Healthcare LLC · Education

Senior Trainer

India, Pune · Job Posted December 14, 2025
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Job Description

We're currently seeking a Senior Trainer to join us in Pune. The ideal candidate must be passionate to train corporate associates with business English-speaking skills and interested in career growth at a large enterprise.

Job Responsibility

  • Facilitate new hire training on English grammar fundamentals, voice and accent
  • Prepare recurring training reports to the respective training manager
  • Assist recruitment team for screening candidates on voice and accent
  • Audit frontline agents calls, record scores and observations on the call monitoring form
  • Provide feedback and coach the client partners to improve their call handling, voice and accent training
  • Work with the stakeholders to implement and evaluate the communication skills, soft skills and call handling training programs
  • Listen to calls on the operation floor and conduct on the floor interventions through coaching and feedback models as defined by function/program

Requirements

  • Strong interpersonal and communication skills
  • Excellent facilitation & presentation skills
  • Ability to maintain data and MIS as per training requirement
  • Excellent knowledge in English grammar, pronunciation, and accent usage for calls, email and messaging
  • Possess good people management skills
  • Ability to create presentations for the management reviews
  • Willing to work in night shift
  • 2+ years of experience in voice and accent training or similar experience is preferred
  • Experience in Healthcare RCM industry is desired
  • Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage

Nice to have

  • Experience in Healthcare RCM industry is desired
  • Any certificate on English language teaching (BEC, CELTA, TESOL) will be an added advantage

What we offer

  • Free pick up and drop cab facility
  • Medical insurance
  • Other social security benefits
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