CrawlJobs Logo

Senior Title Officer

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada, Oakville

Category Icon
Category:
Real Estate

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

55000.00 - 58000.00 USD / Year

Job Description:

Step into a career with one of Canada’s most trusted and recognized names in title insurance and real estate services. Proudly certified as a Great Place to Work® and continually ranked among Canada’s Top Workplaces for Financial Services, Inclusion, and Women, this is your opportunity to contribute in a high-impact leadership role while developing your career in a supportive and professional environment. We’re looking for Senior Title Officer / Lead Officer with 4–5 years of hands-on experience in mortgage processing and title operations, including managing real estate files from start to finish, handling escalations, and applying underwriting guidelines in a high-volume environment. As a Lead Title Officer, you would not only perform the core duties of a Title Officer but also lead and mentor other team members, manage escalated issues, and help drive team performance. You’ll be working with a collaborative and engaged team of Title Officers, Lead Officers, and Managers, and will be interacting daily with lender representatives, brokers, real estate lawyers, and internal departments. This is a highly visible role requiring both client service excellence and internal leadership.

Job Responsibility:

  • Act as second-in-command within the team
  • lead and support 20+ staff members in the Manager’s absence
  • Manage escalations from lenders and clients with confidence and efficiency
  • Provide expert-level customer service via phone, portal, and email
  • Interpret title searches across Canadian provinces and apply underwriting guidelines to resolve complex cases
  • Offer legal insight and make well-informed decisions without reliance on constant supervision
  • Collaborate with lenders, brokers, lawyers, and internal stakeholders to resolve title issues
  • Guide and mentor Title Officers, deliver feedback, and contribute to team engagement and training plans
  • Assist in developing departmental processes and maintaining compliance with lender policies

Requirements:

  • Graduate of Law Clerk or Legal Administration program (or equivalent practical experience)
  • 4–5 years of experience in real estate/mortgage transactions, including end-to-end file management
  • Team leadership experience with proven ability to motivate and manage people in a fast-paced setting
  • Strong interpersonal and communication skills
  • able to manage escalations and build internal/external relationships
  • Proficient in Microsoft Office and Outlook
  • quick to learn new systems and tools
  • Sound decision-making skills and the ability to manage confidential information
  • Time management excellence and comfort working under pressure
What we offer:
  • Competitive Salary: $55,000 – $58,000 with performance-based bonus
  • Hybrid Work Environment: 3 days in-office, 2 days remote
  • Health & Wellness: Full medical and dental benefits, virtual healthcare, EAP
  • Time Off: 15 vacation days + 10 paid personal days
  • Career Growth: Strong mentorship, training plans, and clear promotion paths
  • Recognition: Employee appreciation programs and charitable matching
  • Convenience: Free parking, onsite cafeteria and gym at Oakville office

Additional Information:

Job Posted:
June 04, 2025

Expiration:
July 25, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.