CrawlJobs Logo

Senior Tenancy & Support Officer

brookstreet.co.uk Logo

Brook-St Hiredonline

Location Icon

Location:
United Kingdom , Nottingham

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

14.00 - 15.00 GBP / Hour
Save Job
Save Icon
Apply Position

Job Description:

This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation.

Job Responsibility:

  • Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies
  • Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases
  • Liaise with local authorities regarding benefit queries or delays
  • Support residents in understanding rent liabilities and preventing arrears
  • Complete property inventory checks at move-in
  • Assist with monitoring housing-related payments
  • Conduct full initial needs assessments upon admission
  • Create comprehensive, person-centred support plans from scratch
  • Develop detailed and dynamic risk assessments from scratch
  • Regularly review and update support plans and risk documentation
  • Set outcome-focused goals with residents
  • Ensure all documentation is accurate, compliant, and audit-ready
  • Manage an individual caseload of residents
  • Deliver structured keywork sessions
  • Provide guidance, advocacy, and appropriate signposting
  • Support residents experiencing language and cultural barriers
  • Promote independence and move-on planning
  • Follow safeguarding policies and escalation procedures
  • Respond appropriately to incidents and crisis situations
  • Always maintain professional boundaries
  • Ensure GDPR and confidentiality compliance
  • Record and escalate notifiable incidents accurately
  • Maintain accurate and confidential case management records
  • Update internal systems daily
  • Ensure files and documentation are inspection-ready
  • Contribute to service monitoring and performance reporting
  • Support the efficient day-to-day running of the scheme

Requirements:

  • Proven experience within supported housing, housing support, or social care
  • Experience signing up customers to new tenancy agreements
  • Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims
  • Demonstrable experience creating person-centred support plans independently from scratch
  • Demonstrable experience completing risk assessments independently from scratch
  • Experience managing a structured caseload
  • Strong safeguarding knowledge
  • Excellent written documentation and IT skills
  • Ability to work within a multi-agency and legislative framework
  • Enhanced DBS required

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Brook-St Hiredonline - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Senior Tenancy & Support Officer

Senior Administrator

Our client, a global company based in Birmingham, is seeking an experienced Seni...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
28000.00 - 31000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSE level education or equivalent standard which will include English and Mathematics qualifications
  • previous experience in a similar role
  • excellent English language skills both written and spoken
  • experience of IT systems including Microsoft Office and the ability to utilise software packages available within the business
Job Responsibility
Job Responsibility
  • preparing monthly client property reports extracting financial arrears information and tenancy information from Tramps database tenancy schedule updating running of utility graphs data
  • preparing monthly client reports and dashboards using tenancy and financial data
  • liaising with FM teams onsite staff and lawyers to update reports and lease details
  • assisting with presentations formatting and visual materials
  • calculating and raising fees monitoring uplifts and chasing aged debts
  • setting up clients on Optimus and completing KYC checks
  • maintaining compliant QA files and insurance apportionments
  • typing correspondence reports and spreadsheets
  • managing diaries meetings travel and general admin support
  • coordinating supplier invoices and tenant data updates
What we offer
What we offer
  • pension
  • private medical insurance
  • 25 days holiday plus bank holidays
  • Fulltime
Read More
Arrow Right

Senior Administrator

We are seeking a proactive and detail-oriented Senior Administrator/ PA to join ...
Location
Location
United Kingdom , South Woodford
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in an administrative role with PA duties
  • Exceptional organisational and multitasking skills
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office and social media platforms
  • High attention to detail and accuracy
  • Familiarity with property CRM systems (desirable)
  • Must be a car driver and have access to a vehicle
Job Responsibility
Job Responsibility
  • Create compelling marketing materials including brochures and digital content
  • Manage and update property listings across websites, portals, and CRM systems
  • Plan and publish engaging social media content across multiple platforms
  • Prepare and process tenancy agreements, sales documentation, and client correspondence
  • Communicate effectively with tenants, landlords, and buyers
  • Generate and issue invoices promptly
  • Assist with supplier and contractor payment setups
  • Maintain accurate financial records and expense tracking
  • Manage office supplies and ensure a well-organised workspace
  • Coordinate meetings and maintain meeting room schedules
What we offer
What we offer
  • 20 days holiday + Bank holidays (increasing with service) plus an additional day for your birthday, pension, and company social events
  • Fulltime
Read More
Arrow Right

Senior Administrator / PA

We are seeking a proactive and detail-oriented Senior Administrator/ PA to join ...
Location
Location
United Kingdom , South Woodford
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in an administrative role with PA duties
  • Exceptional organisational and multitasking skills
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office and social media platforms
  • High attention to detail and accuracy
  • Familiarity with property CRM systems (desirable)
  • Must be a car driver and have access to a vehicle due to occasional travel to other offices
Job Responsibility
Job Responsibility
  • Create compelling marketing materials including brochures and digital content
  • Manage and update property listings across websites, portals, and CRM systems
  • Plan and publish engaging social media content across multiple platforms
  • Prepare and process tenancy agreements, sales documentation, and client correspondence
  • Communicate effectively with tenants, landlords, and buyers
  • Generate and issue invoices promptly
  • Assist with supplier and contractor payment setups
  • Maintain accurate financial records and expense tracking
  • Manage office supplies and ensure a well-organised workspace
  • Coordinate meetings and maintain meeting room schedules
What we offer
What we offer
  • 20 days holiday + Bank holidays (increasing with service) plus an additional day for your birthday
  • pension
  • company social events
  • Fulltime
Read More
Arrow Right

Tenancy & Property Liaison Officer

To support people living in supported living services to successfully establish,...
Location
Location
United Kingdom , Highbury
Salary
Salary:
30000.00 - 35000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in supported living, social housing, housing management or welfare benefits
  • Strong understanding of: Tenancy law and housing rights
  • Welfare benefits system
  • Working with vulnerable adults (LD, autism, mental health, complex needs)
  • Ability to work confidently with local authorities, DWP, RSLs and commissioners
  • Excellent communication, negotiation and case management skills
  • Understanding of safeguarding and person-centred practice
Job Responsibility
Job Responsibility
  • Support tenants to understand their tenancy agreements, rights and responsibilities
  • Assist with sign-up processes, tenancy reviews, variations and terminations
  • Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti-social behaviour prevention
  • Work with care teams to embed tenancy sustainment into support plans and risk management
  • Act as advocate for tenants in housing-related matters
  • Support tenants to apply for and maintain appropriate welfare benefits
  • Liaise with local authorities, DWP, appointeeships and corporate deputies
  • Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction
  • Act as the operational link between the care provider and the Registered Social Landlord / property owner
  • Manage day-to-day liaison on: Repairs and maintenance
  • Fulltime
Read More
Arrow Right

Assistant Technical Services Manager

You will be responsible for delivering superior technical services requirements ...
Location
Location
Korea, Republic of , Seoul
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in an Engineering discipline is preferred
  • Minimum of 5 years of relevant engineering management experience
  • Certification in Sustainability such as LEED, WELL will be an added advantage
  • Certification in Project Management such as PMP will be an added advantage
  • A high level of financial aptitude and budget management experience and the ability to ensure that services are offered in a timely, efficient and cost effective way
  • Accompany with working experience in an old building will be an added advantage
  • Experience in digital buildings including IOT based system knowledge is an added advantage
  • Experience in managing minor projects will be an added advantage
  • Registered Electrical Worker (REW) is not a MUST
  • Required to be the first contact point to handle emergency cases during non working hours and holidays
Job Responsibility
Job Responsibility
  • Leading Technical Services in South Korea
  • Delivering superior technical services requirements and overseeing the technical operations of all building systems
  • Achieving excellence in managing critical operations and programs onsite
  • Ensuring the highest standards are delivered and best practices implemented consistently
  • Partnering with vendors providing expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management
  • Providing outstanding client service
  • Leading, monitoring and mentoring to effectively control technical services activity
  • Supporting local and regional initiatives by driving consistent improvements in implementation and service delivery
  • Ensuring no unplanned outages
  • Ensuring maintenance/testing of services with no interruption to supply
  • Fulltime
Read More
Arrow Right

Business Administrator

We are seeking a proactive and detail-oriented Business Administrator to join ou...
Location
Location
United Kingdom , South Woodford
Salary
Salary:
28000.00 - 32000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in an administrative role
  • Exceptional organisational and multitasking skills
  • Strong communication skills, both written and verbal
  • Proficiency in Microsoft Office and social media platforms
  • High attention to detail and accuracy
  • Familiarity with property CRM systems (desirable)
Job Responsibility
Job Responsibility
  • Create compelling marketing materials including brochures and digital content
  • Manage and update property listings across websites, portals, and CRM systems
  • Plan and publish engaging social media content across multiple platforms
  • Prepare and process tenancy agreements, sales documentation, and client correspondence
  • Communicate effectively with tenants, landlords, and buyers
  • Generate and issue invoices promptly
  • Assist with supplier and contractor payment setups
  • Maintain accurate financial records and expense tracking
  • Manage office supplies and ensure a well-organised workspace
  • Coordinate meetings and maintain meeting room schedules
What we offer
What we offer
  • 20 days holiday + Bank holidays (increasing with service) plus an additional day for your birthday
  • pension
  • company social events
  • Fulltime
Read More
Arrow Right

Senior Paralegal - Property Litigation

A leading national law firm is seeking an experienced Residential Possession Sen...
Location
Location
United Kingdom , Manchester
Salary
Salary:
30000.00 GBP / Year
https://www.douglas-scott.co.uk Logo
Douglas Scott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years’ experience handling residential possession claims, ideally representing landlords
  • In-depth knowledge of the legal and procedural framework around recovering possession of residential property
  • Experience with defended actions, disrepair claims, or housing litigation is beneficial but not essential
  • Law Degree, LPC or working towards CILEX qualification is preferred, though equivalent hands-on experience will be considered
  • Strong IT skills, including proficiency in Microsoft Office and case management systems
  • Excellent verbal and written communication skills, with the ability to draft high-quality correspondence and legal documents
  • A proactive, detail-oriented approach and the ability to manage a busy caseload independently
  • Strong organisational skills and ability to meet tight deadlines in a fast-paced environment
  • A client-focused mindset, delivering excellent service with professionalism and empathy
  • A collaborative attitude, willing to support colleagues and adapt to evolving team needs
Job Responsibility
Job Responsibility
  • Acting for private landlords and insurer clients in possession proceedings under assured shorthold tenancies (ASTs), assured tenancies, Rent Act tenancies, and common law tenancies
  • Advising clients on the correct legal procedures for recovering possession and ensuring compliance with pre-action protocols
  • Drafting and issuing court proceedings and managing cases through to eviction
  • Handling a high-volume caseload, prioritising urgent matters, and delivering effective solutions in tight timescales
  • Liaising with clients, court staff, and third parties in a professional and timely manner
  • Opportunity to assist with defended claims, including disrepair and unlawful eviction counterclaims, depending on experience
  • Fulltime
Read More
Arrow Right

Senior Executive, Tenant Management

Senior Executive - Tenant Management is responsible for secure sustainable sales...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certificate or Advance/ Diploma in Real Estate, Marketing, Business or other related fields
  • Minimum 2-3 years’ experience in Shopping Centre Management / Leasing / Tenant Coordination
  • Strong communication, presentation and time management skills
  • Knowledge of Property Management or Tenancy agreements
  • Basic understanding of operations and technical systems related to tenants
  • Strong Interpersonal skills to build rapport and relationship with tenants and partners
  • Ability to perform job duties with attention to detail, speed and efficiency
  • Ability to manage task simultaneously, prioritize tasks and monitor progress to ensure timely delivery
  • Capable to prepare and coordinate all leasing related materials for the events and conference participation related to the shopping centre
  • Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language ie. Chinese and/or Bahasa Malaysia
Job Responsibility
Job Responsibility
  • Manage day-to-day business relationship with the partners and tenants includes operational issues
  • Acts as first contact support for the shopping Centre to achieve prompt response on tenants’ enquiries, feedback & complaints, and escalate it to other related departments for resolution
  • Establish and maintain comprehensive and updated Tenants’ database and filing system for all tenants (ie. Sales information, licences, insurances, agreement and other correspondences)
  • Responsible for the collection and system update of Tenant monthly sales report (average submission rate: 95%) and yearly audited sales report
  • Monitor the tenant sales to ensure achieving the budgeted forecast sales
  • Perform tenant sales performance analysis & report and to provide valuable insights to the Centre Management Team and Service Office
  • Transform the analysis (sales data) into marketing strategy and to improve the business
  • Collaborate with other departments for improvement of tenant sales as and when necessary
  • Draft memo, circular and approval letter related to tenants for the department
  • Support Operations in the event tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants
What we offer
What we offer
  • Passionate about growing business and people together
  • Enjoy meeting customers and helping customers by providing effective solutions
  • Strong sense of achievement in change management
  • A desire for continuous improvement
  • A desire for keeping everything organised and structured.
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy