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Brook-St Hiredonline Logo Brook-St Hiredonline · -

Senior Tenancy & Support Officer

United Kingdom, Nottingham 14.00 - 15.00 GBP / Hour · Job Posted March 01, 2026
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Job Description

This role is based within a 33-bed supported accommodation service for young refugees in Nottingham. Residents may experience language barriers and present with complex or emerging support needs. The service operates within a structured housing and regulatory framework, requiring high levels of professionalism, safeguarding awareness, and accurate record keeping. You will work as part of a team to ensure residents receive high-quality, person-centred housing support while progressing towards independence and sustainable move-on accommodation.

Job Responsibility

  • Conduct new tenancy sign-ups and clearly explain tenancy agreements and scheme policies
  • Submit new Housing Benefit claims and manage ongoing Universal Credit housing element cases
  • Liaise with local authorities regarding benefit queries or delays
  • Support residents in understanding rent liabilities and preventing arrears
  • Complete property inventory checks at move-in
  • Assist with monitoring housing-related payments
  • Conduct full initial needs assessments upon admission
  • Create comprehensive, person-centred support plans from scratch
  • Develop detailed and dynamic risk assessments from scratch
  • Regularly review and update support plans and risk documentation
  • Set outcome-focused goals with residents
  • Ensure all documentation is accurate, compliant, and audit-ready
  • Manage an individual caseload of residents
  • Deliver structured keywork sessions
  • Provide guidance, advocacy, and appropriate signposting
  • Support residents experiencing language and cultural barriers
  • Promote independence and move-on planning
  • Follow safeguarding policies and escalation procedures
  • Respond appropriately to incidents and crisis situations
  • Always maintain professional boundaries
  • Ensure GDPR and confidentiality compliance
  • Record and escalate notifiable incidents accurately
  • Maintain accurate and confidential case management records
  • Update internal systems daily
  • Ensure files and documentation are inspection-ready
  • Contribute to service monitoring and performance reporting
  • Support the efficient day-to-day running of the scheme

Requirements

  • Proven experience within supported housing, housing support, or social care
  • Experience signing up customers to new tenancy agreements
  • Proven experience submitting Housing Benefit claims and/or managing Universal Credit housing element claims
  • Demonstrable experience creating person-centred support plans independently from scratch
  • Demonstrable experience completing risk assessments independently from scratch
  • Experience managing a structured caseload
  • Strong safeguarding knowledge
  • Excellent written documentation and IT skills
  • Ability to work within a multi-agency and legislative framework
  • Enhanced DBS required
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