Senior Technology Operations Analyst, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Chandler
Minneapolis
West Des Moines
Westlake

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

30.58 - 54.33 USD / Hour

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Job Description:

Wells Fargo is seeking a Senior Technology Operations Analyst as part of cybersecurity to support Identity and Access Management operations.

Job Responsibility:

Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals
Support Access provisioning and deprovisioning of identities and resources to systems and applications

Requirements:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with Identity and Access Management

Nice to have:

4+ years of in-depth information security and access administration background in one or more of the following: Active Directory, distributed operating systems, Cloud, database administration, web-based\file transfer application experience
Knowledge of financial services processes, information security policies and industry standards
Ability to interact effectively with a variety of contacts, including senior level management
Proven ability to collaborate with others, initiate action, manage change, make high impact decisions, and accept challenging assignments
Proven experience in executing improvements to service
Proven ability to collaborate with others, initiate action, manage risk, and navigate change
Strong customer service focus and aptitude for problem solving
Strong analytical, communication, teamwork and interpersonal skills
Strong verbal and written communication skills
Able to work independently as a member of a high-performance team
Ability to identify and resolve difficult technical problems within areas of responsibility
Proactive, innovative, and creative in meeting customer and enterprise needs
Appropriate certifications (Examples: CISSP, CISM, CISA, MCSE), desired

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
May 07, 2025

Expiration:
May 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Technology Operations Analyst