Senior Technology Operations Analyst

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues
• Review and approve release change documents
• Execute and oversee production deployments
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures
• Act as a subject matter professional on research issues
• Improve deployment processes and tools, architecture, design and technical support
• Direct the daily Risk and Control flow of operations
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals

• 4+ years of Technology Operations experience or equivalent
• Bachelor's degree or higher
• IT Service Management and Incident & Change Management experience
• Experience with M365 and Windows 11 Administration
• Experience with Cloud PC and Intune Administration
• Working experience in ServiceNow and Jira
• Working experience with iOS devices
• Working experience in networking basics (Structured Cabling)
• Cloud certification (Azure, AWS, Google) is a plus

Cloud certification (Azure, AWS, Google)