Senior Technology Operations Analyst Job at Wells Fargo (Cebu City)

Infrastructure Senior Technology Analyst

The Infrastructure Senior Technology Analyst is an intermediate level role respo...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills

Job Responsibility

Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Contribute to technical direction and strategic decisions
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgment and autonomy

What we offer

Equal opportunity employment
Accessibility accommodations for persons with disabilities
Global benefits for well-being, growth, and work-life balance

Fulltime

Tax Operations Senior Analyst

Tax Operations Senior Analyst role at Citi's Europe Wealth Client Tax Operations...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

A good track record of experience in a tax-related area and good understanding of tax reporting and operational tax processes
Good understanding of Cash & Stock Reconciliations
Swift notifications knowledge - MT599, MT546, MT568, MT566
Corporate actions & income payments experience in EMEA and US markets
Experience in Tax Operations/ Tax Reclaims and/or Tax Technology organizations
Knowledge about the Double Tax Treaty Agreements, International Taxation, Custody Operations, Relief at source and reclaim
Experience in Tax Operations (Direct/Indirect Tax, Withholding TAX, Goods and Services Tax, Trading Tax etc.)
Good understanding of Investments and capital market products as well as trade execution and settlement processes
Strong multi-tasking, organizational and time management skills
Ability to take initiative, self-motivate and consistently demonstrate a results-driven mindset

Job Responsibility

Ensure compliance with local tax regulations, including the preparation of account reconciliations for revenues and VAT/GST tax accounts
Prepare non-US tax reports covering multiple jurisdictions and products
Expertise in Tax Reclaim services, including Quick Refund and Relief at Source processes
Manage critical tax-related issues & remediation activities impacting clients and business stakeholders
Provide first-level support for inquiries from client advisors regarding the Tax Reclaim Service
Support the global implementation of Tax projects while contributing to strategic tax programs and technical implementations
Analyze tax transaction withholding processes from front to back and implement operational changes
Streamline process inconsistencies, mitigate risks, and maintain comprehensive process documentation
Ensure timely escalation of issues, track their resolution, and participate in governance forums
Collaborate closely with Business and Technology partners to identify gaps and drive process improvements

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Infrastructure Senior Technology Analyst

The Infrastructure Senior Technology Analyst is an intermediate level role respo...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6+ years' experience in I.T
5+ years hands-on experience on middleware webhosting and application server products
Bachelor's degree in computer science or related field or equivalent combination of education and experience
Experience in IT security compliance and implementation and use of security protocols (SSL, Server certificates)
Good experience using Java, J2EE, XML, SQL and Shell/Perl/python/PowerShell Scripting in UNIX/Wintel environment
Experience in modernization of traditional web/app applications to Redhat Openshift containers & external Cloud
Reasonable experience with AI tools to automate current pain points in workflow
Familiarity with Compliance and risk management frameworks and methodologies (ISO27002, SDLC)
Initiative and ability to perform under pressure
Strong leadership, interpersonal and communication skills

Job Responsibility

Create complex project plans and perform impact analyses
Solve/work high impact problems/projects and provide resolutions to restore services
Drive Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures
Provide technical/strategic direction and act as advisor/coach to lower-level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Provide expertise in application hosting technologies with specialized emphasis on IBM technologies (WebSphere/WebLogic Application Server, WebLogic Forms and Reports, IHS)
Provide expertise in other web hosting technologies like Microsoft IIS, Apache, Tomcat
Provide expertise in Java/J2EE deployments and Operating system scripting

Fulltime

Commodities Operations Senior Analyst

The Commodities Operations Senior Analyst is an intermediate level position with...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience preferred
Relevant Degree and/or equivalent experience in Finance or fast-paced working environment is preferred
Understanding of confirmations and settlements processes as well as operational risk
General knowledge of Commodities is desirable
Good knowledge of OTC long-form Confirmations, ISDA & CSA is desirable
Energetic, flexible, collaborative, proactive and independent
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Ability to identify gaps in controls and provide solutions
Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations

Job Responsibility

Process commodities trade confirmations and settlements in a timely, accurate and effective manner
Physical Inventory reconciliation (i.e. India Gold)
Investigation, escalation, and resolution of cash breaks
Coordination with the Global Cash Breaks team
Liaise with Global Commodities Stakeholders (Trading, Sales, Middle office, Legal and Technology)
Provide support to Front Office Sales & Trading for all commodity confirmations and settlements related queries
Identify control deficiencies, resolve issues and escalate control gaps & issues to senior management
Approval responsibilities for both STP and Manual Payments release
Overseeing and developing our APAC Commodities Operations Team
Risk management and oversight of critical core operations activities

What we offer

Excellent training opportunities to continuously learn and develop across the wide range of Commodity products
Opportunity to grow your career, give back to your community and make a real impact

Fulltime

Revenue Operations Senior Analyst

We're looking for a highly analytical and detail-oriented person: someone with a...

Location

Brazil , Curitiba; Rio de Janeiro

Salary:

Not provided

Gipo

Expiration Date

Until further notice

Requirements

Experience with Sales/Customer Success
Extensive usage of HubSpot
Knowledge of analytics tools and technologies
English proficiency
Experience working in agile environments

Job Responsibility

Support the revenue process through analysis and reporting of forecasts, actuals, trends, and plans
Review and analyze operational and renewal data. Provide insightful variance analysis and recommendations to enable effective decision-making
Participate in regional process improvement initiatives
Demonstrate thought leadership around Sales, Marketing, and CS data processes and operations
Liaise with various internal stakeholders and partners across the organization

What we offer

Compensatory time off (Banco de Horas)
Food/Market Voucher
Medical, Dental, and Group Life Insurance
Pet Plan
iFeel app, for emotional comfort
Gympass for you and up to 3 people
Creditas: Payroll loan services, eligible after 6 months of employment
Stock Options - eligible after 6 months of employment (5 years grace period)
Birthday Day Off
Daycare Assistance

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Enterprise Operations & Technology Summer Analyst

The Enterprise Operations & Technology (EO&T) Summer Analyst Program is a prelud...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in any discipline
ranked top 5% in academic standing
preferred disciplines include Computer Science, Engineering, Information Security, Information Technology, Management Information Systems, Cyber Security, Emergence or Crisis Management, or another analytical or technical-related program
interest working in a high tech global technology environment and have a fundamental understanding of technologies
analytical and quantitative skills combined with clear and concise communication
planning and organizational skills
proficiency with MS Word, Access, Excel, PowerPoint

Job Responsibility

Participates in converting raw data into intelligence
assists in performing web and mobile application testing and scans
identifies defects in online tools
creates Excel dashboards and scorecards to summarize data providing overview of sourcing process to senior level management
automates analytical processes by creating Excel macros
generates weekly reports relating to headcount and supporting advanced analytics projects

What we offer

best-in-class benefits needed to be well, live well and save well

Fulltime

Enterprise Operations & Technology Summer Analyst

The EO&T Summer Analyst participates in a two-year rotational program with a var...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in any discipline
GPA 3.0 or above
Preferred disciplines include: Computer Science, Engineering, Information Security, Information Technology, Management Information Systems, Cyber Security, Emergence or Crisis Management, or another analytical or technical-related program
Interest working in a high tech global technology environment and have a fundamental understanding of technologies, analytical and quantitative skills combined with clear and concise communication, planning, and organizational skills
U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future
Proficiency with MS Word, Access, Excel, PowerPoint
Proficiency in a second language

Job Responsibility

Participates in converting raw data into intelligence
Assists in performing web and mobile application testing and scans
Identifies defects in online tools
Creates Excel dashboards and scorecards to summarize data providing overview of sourcing process to senior level management
Automates analytical processes by creating Excel macros
Generates weekly reports relating to headcount and supporting advanced analytics projects

Fulltime

Senior Technology Operations Analyst

Wells Fargo

Location:
Philippines , Cebu City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 19, 2026

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Enterprise Operations & Technology Summer Analyst

Senior Technology Operations Analyst

Wells Fargo

Location:Philippines , Cebu City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 16, 2026

Expiration:April 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Technology Operations Analyst

Infrastructure Senior Technology Analyst

Tax Operations Senior Analyst

Infrastructure Senior Technology Analyst

Commodities Operations Senior Analyst

Revenue Operations Senior Analyst

Senior Support Operations Analyst

Enterprise Operations & Technology Summer Analyst

Enterprise Operations & Technology Summer Analyst

Location:
Philippines , Cebu City

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
April 16, 2026

Expiration:
April 19, 2026