Senior Technology Operations Analyst, Wells Fargo

Wells Fargo

Location:
United States, Iselin

Category:
IT - Administration

Contract Type:
Not provided

Salary:

44.23 - 69.71 USD / Hour

Save Job

Apply Position

Job Description:

Wells Fargo seeks seasoned white glove video conferencing support specialist. This position will perform second level diagnosis, troubleshooting and resolution for intermediate to complex video conferencing, data or voice communication network issues. Recommends and implements video conference and audiovisual solutions to support business needs and solve customer problems.

Job Responsibility:

Perform second level diagnosis, troubleshooting and resolution for intermediate to complex video conferencing issues
Recommend and implement video conference and audiovisual solutions
Order, test, certify, install and configure new and upgraded video conferencing hardware and software
Coordinate and implement move/add/change requests
Respond to break/fix issues, escalating to and managing vendors
Use video conferencing management and observability tools
Act as subject matter expert on video conferencing initiatives
Provide customer-facing call set up and management
Proactively troubleshoot, assess, and coordinate equipment repair
Create, update, and resolve service tickets
Demonstrate strong client-facing customer service skills
Build relationships with key technology partners and executive admins

Requirements:

4+ years of Technology Operations experience
4+ years of strong, hands-on customer-facing professional audio visual, video conferencing/ telepresence-specific installation, technical support / troubleshooting experience in a corporate environment
4+ years of working knowledge of Cisco or Polycom video conferencing endpoints
4+ years of experience remotely managing multiple in-progress video calls simultaneously, troubleshoot and resolve common video conferencing technology problems in real-time, using conference management tools such as Cisco WebEx Control Hub, TMS, Crestron Fusion

Nice to have:

MS Teams Room implementation/support
Teams Admin Center/Call Quality Dashboard
ThousandEyes, Vyopta or other observability tools
Cisco Unified Communications Manager (CUCM)
ServiceNow or similar ticketing platform
Crestron, Extron, and audio DSP experience
Must be punctual and able to work well under pressure
Must be comfortable working onsite independently and with remote team
Basic knowledge of videoconference network topology

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 18, 2025

Expiration:
October 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Technology Operations Analyst